Customer Service Supervisor
Resume:
Natalie Elwer
*****.**@***.***
Campus Address Home Address
Fraunfelter Road
Columbus, Ohio 43209 Lima, Ohio
45807
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Objective
Seeking a position which utilizes my writing and editing education and
experience.
Education
The Ohio State University Graduation Date: June
2011
Major: English
Minors: Business, Professional Writing GPA: 3.5
Summary of qualifications
. Completed coursework in science, technical, and business writing
. Worked in a group to write a business plan for the Digital Archive of
Literacy Narratives
. Edited a graduate-level science document to improve funding chances
. Skilled in using Microsoft Word 2007, Office, Excel, PowerPoint, and
Access
Internship experience
The Ohio State University, Columbus, OH
Website Content Writer (March 2011-June
2011)
. Wrote feature articles for Ohio State's English Department Website
. Contacted and interviewed featured students and faculty
. Researched events on and off campus pertinent to the Department
. Edited and revised articles for correctness and clarity
. Designed articles to target particular groups
The OSU Urban Arts Space, Columbus, OH
Professional Writing Intern (May 2010-
September 2010)
. Wrote and organized a training manual for Urban Arts Space employees
. Compiled existing documents and interviewed employees to formulate job
duties for the manual
. Edited e-mail blasts for subscribers
. Assisted guests through the gallery and answered questions
. Helped answer phones, prepare for events, and clean
City of Columbus' Martin Luther King Jr. Day Celebration, Columbus, OH
Script Writer (September 2010-
January 2011)
. Wrote a scene for the Martin Luther King Jr. Day script
. Collaborated with a team to create a play
. Researched the Civil Rights Movement extensively
. Edited and revised the script
Employment
Kohl's, Columbus, OH
Cashier, Supervisor (June 2008 -
Present)
. Help customers and other associates locate items in the store
. Ring out customers and provide great customer service
. Point-of-sale supervisor
. Count registers down at night
. Communicate benefits of and sell store credit cards to customers
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