Quality Customer

VISHAL ASTHANA

ADDRESS: *rd A/***, Vaishali, Ghaziabad

098********/088********

*************@*****.***

EXPERIENCE

I Energizer India Private Limited (Noida)

Feb 2008 to Present

Sr. Chargeback Executive

I Energizer is a KPO Company, in collaboration with First Data International (FDI), Australia are driving the back office operations for the

Standard Chartered, BWAMS, Bank of Queensland, REDIPOS and CITI Bank's Credit Card Operations Internationally (Merchant Acquiring

Business). The entire range of Credit Card Operations like Merchant Boarding, Voucher Processing, Exception Processing, Credit and

Risk, Chargeback and Financial Controlling is provided to Standard Chartered Bank for its merchants based in 9 Countries along with

Australian banks like CITI, REDIPOS, QUEENSLAND and BWAMS.

Job Profile:

. Receive off us, on us, DCC and CUP retrieval/ chargeback cases through an application software 'Omni pay', Fax/ Courier and a web

based access 'Planet Payment' and 'China Dispute Resolution System' (CDRS) respectively.

. Analysis of customer dispute letters, affidavit of fraud and other documents received from Issuing Banks based in various countries.

. Identifying technical reason codes as per MasterCard / VISA rules & regulations whereby rights are available for initiating suitable action.

. Contacting merchants and retrieving valid supporting documents pertaining to the relevant Reason code.

. Analyzing, scrutinizing and evaluating the documents received from the merchants according to the guidelines laid by MasterCard and

VISA and then representing the chargeback case back to the Issuing Bank through Master Com or VROL.

. Tracking all such cases for which actions have been initiated within Time frame as specified by MasterCard and VISA rules & regulations

in Chargeback/Retrieval Tracking system and Representment Tracking system through MIS.

. Raising Good Faith attempts for our merchants to recover the lost money from the Issuing Banks.

. Handling 2nd Chargeback cases and raising Pre Arbitration if necessary otherwise evaluate and pass the judgement in favour of either

parties Merchant or the Cardholder.

. Handling a team of six members for Australia portfolio.

. Attending calls from the clients as well the merchant queries.

E Funds International India Pvt. Ltd (FIS) (Gurgaon)

Sep 2005 to Feb 2008 Team Member (Amex Credit Cards Disputes analyst)

Job Profile:

. Disputes resolution process of Amex Customers and Merchants.

. Handled two profiles like REBILL or CHARGEBACK.

. Handled Service Industry and Retail Industry.

. Used to do distribute support from the Customers and Merchants.

. Checking of correct support from customer and merchants.

Professional Achievements:

. Won an Elite Award for the Best Performer as per Quality and Production (E Funds).

. Won a Spot award for meeting the highest T Bass and Production for the month of September 2007. (E Funds)

. Won a Spot award for meeting the highest T Bass and Production for the month of August 2007. (E Funds)

. Won a Best Performer award in the 2nd quarter as per Quality and Production (I Energizer)

Extra Curriculum Activities:

. Represented E Funds cricket Team.

. Represented DDCA cricket League in division 'A'.

. Represented Delhi University for cricket.

. Represented cricket team in the school Zonal for three years.

EDUCATION

Bachelor of Arts 1996

Personal Detail

s

Father's Name : Mr. Vinod Kumar Asthana

Marital Status : Married

Permanent Address : 3rd A / 164, Rachna, Vaishali (Gzb)

Date of Birth : 13th June 1974

Mobile : 098********/088*******

Vishal Asthana

Contact this candidate