Customer Service Sales

JUDY VALDOVINOS

**** ***** ***. *****

Mesa, CA *2626

__________________Cell: 760-***-****/e-mail:

judeli07@yahoo.com______________________

A dedicated, professional team player, goal orientated, leader with ethics

and integrity. These are things I bring to a company that can provide

upward mobility.

Payroll Benefit Administration Human

Resources

Direct/Indirect Management Worker's Compensation

MS Office

Billing Resolution Customer Service Bilingual

(English/Spanish)

EMPLOYMENT

HISTORY

Onsite Supervisor Select Staffing (Bonert's Slice of Pie) Santa Ana,

CA

November 2009- Present

Assist in managing a 9.1 million dollar account; I'm responsible for the

recruitment, orientations, safety walk- throughs, payroll, and human

resources issues. I help develop tracking methods in order to manage

turnover and recruitment efforts to better focus our resources. Help

develop a recruitment plan to get the client to the desired headcount

projections during the busy season.

Customer Service Advanced Diabetes Supply, Carlsbad, CA

March 2008 - November 2009

Ensure the prompt delivery of medical supplies to our patients. I

coordinated with the sales department to increase sales through warm leads

and customer recommendations. I verified personal information and complied

with the HIPPA Law. Dealt with all customers inquires, customer

satisfaction and customer resolution matters. Managed document flow to

ensure that all of the proper documentation was filled out correctly and

coordinated with other department heads.

Office Assistant Sant Pediatric Services, San Antonio, TX

April 2006 - December 2007

My primary responsibilities were medical record management, verified

patient information, set appointments and answered general questions. I

assisted the Pediatric Compliance and Operations Coordinator with

verifying insurance information and benefits. Served as a translator to

(English/Spanish) between the therapist and the patient.

Flight Attendant Express Jet Airlines, Newark, NJ

March 2003 - December 2005

Responsible for the greeting of passengers as they boarded; directed them

to their seats as well as helped them with their small luggage.

Demonstrated safety procedures and made sure all passengers were in

compliance before take off. Assisted passengers in-flight to make sure

that all their needs were met.

Imaging Assistant Houston Northwest Medical Center, Houston, TX

March 2002 - March 2003

Assured timely transport of patients using appropriate aides while

demonstrated knowledge in the handling of nursing equipment. Ability to

effectively communicate to patients and their families, nursing staff,

physicians, and technologists as appropriate. Ability to coordinate and

prioritize during high volume times, performing multitasks efficiently.

Receptionist Dr. Korn's

Pediatric Clinic, Sulphur Springs, TX

March 2000 - December 2001

Customer service, processed medical claims, assisted patient needs with

questionnaire forms, answered phones to schedule appointments and also

served as a translator (English/ Spanish). Tidy and maintained the

reception area.

EDUCATION

Como- Pickton High School,

Como, Texas 2000

Flight Attendant Training

Course, Houston, Texas 2003

Axia College of University of Phoenix online, (Associates in

Health Administration) 2006- 2009

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