Administrative Assistant Customer

Mamta Soni

***** ******** ****

Fontana, CA, ****5

Cell: 909-***-****

Email: *******.***@*****.***

Career Profile:

A highly equipped Administrative Assistant with experience in performing a

variety of administrative and staff support duties for a specified

department, which require a range of knowledge and skills of organizational

procedures and policies; directing and assisting visitors, and resolving

administrative problems and inquiries; composing, editing, and proofreading

correspondence and reports.

Professional strengths:

. More than 6 years of extensive experience.

. Excellent ability to gather and analyze statistical data and generate

reports.

. Coordinate and perform a range of staff as well as operational support

activities for the unit; serve as a liaison with other departments and

operating units in the resolution of day-to-day administrative and

operational problems.

. Establish, maintain, and update files, databases, records, and other

documents; develop and maintain data, and perform routine analyses and

calculations in the processing of data for recurring internal reports.

. Sort, review, screen and distribute incoming and outgoing mail;

prepare, compose and ensure timely responses to a variety of routine

written inquiries.

Educational Summary and Certifications:

. Bachelor's degree in Accounting from University of Surat, India in

the year 2004

. Master's degree in Business Management University of Surat, India

in the year 2006

ABC Tax & Financial Service . - Diamond Bar CA 2009-2010

Adminisrative /Accountanting Assitant

. Handle Special Projects as assigned completing it on a timely basis.

. Reconciled various Balance Sheet accounts.

. Provide administrative/secretarial support for the department/division

such as answering telephones, assisting visitors, and resolving and

referring a range of administrative problems and inquiries.

. Prepared, reviewed and posted various journals to the General Ledger

throughout the monthly, quarterly and year-end close.

. Handles calls and promptly forwards them to appropriate person.

. Communicating with Supervisors, Peers, or Subordinates - Providing

information to supervisors, co-workers, and subordinates by telephone,

in written form, e-mail, or in person.

am positive person with a spiritual outlook towards life. I enjoy a long

list of things for starter's watching TV, reading magazine's, movies, going

out etc. I enjoy picnic's on sunny days and hot tea on cold/ rainy days.

Looking to meet some one from NY/ NJ or who is willing to re-locate am

positive person with a spiritual outlook towards life. I enjoy a long list

of things for starter's watching TV, reading magazine's, movies, going out

etc. I enjoy picnic's on sunny days and hot tea on cold/ rainy days.

Looking to meet some one from NY/ NJ or who is willing to re-locate

Professional Experience:

AT & T Cellular, India

2002-2007

Adminstrative/Customer Care Representative

. Responsible for dealing with customer relevant queries, complaints and

request for information on products and services

. Assigned the tasks of recording all communications between various

parties

. Handled the tasks of drafting documents as requested by Customer Care

Manager

. Responsible for generating ideas on ways to resolve problems and serve

customers in a better way

. Confirmed customer understanding of the solution and provided extra

customer education as required

. Achieve sales & collection target and to expand the customer base for

the organization. Responsible for churn control & retention,

upselling through customers contact points of existing/new customer.

Handling walking customer with their queries, & complaints with

efficient interection upto their satisfactory level.

33 talbot gardens, ilford, essex, IG3 9TA

33 talbot gardens, ilford, essex, IG3 9TA

33 talbot gardens, ilford, essex, IG3 9TA

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