Customer Service Manager
Resume:
Miami, FL ***** Phone: 305-***-**** or
E-mail: ***********@*****.*** Robin L. Ivery
Objective Desire a challenging responsible position with an
organization whose future and growth will utilize
my experience.
Work experience
10/2010-Present St. Philip's Episcopal School
1142 Coral Way Coral Gables, FL
Business Office Assistant
Responsibilities include: Accounts payable,
accounts receivable, reconciliation; cash handling;
cycle counts; purchasing; assist with payroll and
HR duties; maintain files, requisitions, reports,
correspondence, and budgets; process check
requests; balance 10 general ledger accts.;
maintain a high level of confidential information
due to sensitive information; provide
administrative support to the Business Manager with
various duties.
3/2006-10/2010 Florida International
University-Biscayne Bay Campus
3000 NE 151 Street Miami, FL
Fiscal Assistant/Clerical Supervisor
Responsibilities include: Supervising a staff of 8
in Parking & Transportation Department; HR and
payroll duties; entering daily deposit information
from cash/check transactions and meter money
collected into PantherSoft to create a University
receipt; preparing deposits for Brinks to pick up;
creating journal entries in the University's
financial system daily for credit card transactions
processed in the office and on the Parking website;
processing chargebacks; maintaining general ledger;
reconciling credit card statements, transmittals,
decals and permits sold; accessing Parking database
to enter, retrieve, review or modify data; creating
invoices for special events held on campus by
departments within the University and outside
companies; processing and forwarding
Inter-Departmental Transfers/Requisitions to the
University's Controllers office for disbursement;
creating, maintaining and /or updating monthly
reports (which include meters, web decals, boot/tow
reports); maintaining petty cash for office and
meter machines; maintaining inventory of decals and
permits for allocation to office staff when needed;
providing clerical support to the Accountant and
Administrative Assistant; resolving customer
services issues as it relates to students, faculty,
staff and visitors; perform various clerical
duties.
8/2005-3/2006 Wentworth Gallery Corporate
Office
1118 NW 159 Drive Miami, FL
Sales Audit Clerk
Responsibilities included: Reviewed sales and
deposit documents to ensure accuracy and
completeness; processed and posted payments;
reconciliation; verified and modified information
in system as needed; integrated transactions from
in-house database into Great Plains for month end
closing; provided assistance to the associates at
the individual galleries regarding transactions
processed; provided customer service; performed
clerical duties.
2/2004-8/2005 All Interior Supply Corporate
Office
6969 W. 20 Avenue Hialeah, FL
Purchasing Assistant
Responsibilities included: Compared packing slips
to POs for merchandise shipped/received into
Corporate Office's warehouse inventory; matched
invoices with packing slips and POs for payment
processing for all 7 branches across the U.S.;
resolved pricing discrepancies on invoices by
issuing debit and credit memos as necessary;
performed warehouse cycle counts and adjusted
inventory as needed; provided clerical support to
Purchasing Manager; created purchase orders and
purchased miscellaneous merchandise from local
vendors for all 7 branches; contacted vendors if
merchandise received is incorrect, damaged and/or
if invoice is not received; tracked backorders;
scheduled delivery appointments; data inputting;
filled-in occasionally in Accounts Payable
department.
9/2003-2/2004 LaBelle Time, Inc.
65 NW 165 Street North Miami, FL
Order Entry Clerk
Responsibilities included: Processed and filled
in-house orders; accessed and analyzed ASI credit
reports; created and mailed invoices;
processed/posted payments; answered incoming calls
and provided customer service; maintained credit
files; performed clerical duties.
5/2001-1/2003 The Miami Times
900 NW 54 Street Miami, FL
Ad Traffic (Sales) Assistant
Responsibilities included: Assisted vendors with
ad placement/layout; provide tear sheets and media
kits; provided clerical support to Sales Manager;
distributed mail; data entry of classified
announcements into front end system; filled in
occasionally at receptionist's desk; provided
customer service.
12/1999-5/2001 Wentworth Gallery Corporate
Office
1118 NW 159 Drive Miami, FL
Credit Department Assistant
Responsibilities included: Inputted information to
access credit reports and Dun & Bradstreet reports
for credit line approval; set up customer Wentworth
credit card accounts; posted credit card payments;
month end reconcilements provided customer service.
3/1998-12/1999 Miami Jewish Home & Hospital for
the Aged
5200 NE 2 Avenue Miami, FL
Data Entry Clerk
Responsibilities included: Data entry of various
information regarding patients/residents and supply
utilizations into Patient Care System and Fund
Master System; performed clerical duties.
4/1996-3/1998 Colonial Bank of S. FL
301 Arthur Godfrey Road Miami Beach, FL
Credit Department Assistant
Responsibilities included: Inputted information to
access credit reports and Dun & Bradstreet reports
for credit line approval by Loan Officers;
completed credit references; maintain credit files;
assisted in Loan Operations Department; posted loan
payments; reconciliations.
Education 1/2005-8/2006 Miami Dade College Miami, FL
Major: English Minor: Accounting
Miami Central High Miami, FL
High School Diploma received Graduated: June
1995
Computer skills Microsoft office programs (Word, Excel, Outlook),
Great Plains, QuickBooks, Blackbaud Raiser's Edge,
ADP, Windows, Mac, Internet
References Available Upon Request.
Contact this candidate