Customer Service Manager
Resume:
Mary Yazzie
Phoenix, AZ *****
602-***-**** Cell
602-***-**** Alt
********@*****.***
Professional Summary
Over 11 years Administration and Client relations experience in the areas
of Employee and Client Supervision inclusive of law and policy, training
and IT applications
Skill Sets
Customer Service
Vendor Management
Marketing inclusive of lead sourcing and professional presentation
execution for potential clients
Accounts Payable/Receivables
Employee Supervision
Inventory Management
Operations
Proposal development
IT experience in the areas of data base creation, Quick Books, Excel, MS
Office Suite
Detail oriented
Behavioral intervention inclusive of crisis intervention for suicidal
ideation, and self-abusive behaviors
Compassionate communicator in crisis situations
Professional Highlights
. As Operations Manager increased sales by 32 percent, increased sales
renewals
by 24 percent, and increased annual revenue by 21 percent via detailed
policy knowledge and effective customer relations skills.
. Supervision of 6 employee production staff inclusive of Payroll
management.
Excellent communication and conflict resolution skills resulting in $80,000
to Annual revenue.
. Detailed client intake and policy resolution resulting in $52,000 in
additional revenue.
. Night Manager Supervision of 30 women in a residential sober living
environment responsible for detailed behavioral reporting, medication
administration, urinalysis and work activity monitoring. Residential
population with 36 % having a Dual Disorder diagnosis.
. Emergent Crisis intervention on self-abusive behaviors resulting in
911 calls and sobriety maintenance
Operations Manager
April 2004 - February 2010
Rosendo Ojeda Insurance
Glendale, Arizona
Customer service and sales; including, but not limited to answering phones,
taking information for quotes, billing, servicing accounts and client
relations. General office duties include setting appointments with
customers and vendors, accounts payable/receivable, office inventory,
working with the IT, assisting in marketing and leads for sales, maintain
weekly payroll reports, supervising employee activities and reporting
directly to the principal agent. Received continued training for products
and service, state law changes, and company policies. Possess good
knowledge of Microsoft computer applications, typing, filing, and 10-key
proficient and with some Quick Book experience.
Mary Yazzie
3602 N 15th Street
Phoenix, AZ 85014
602-***-**** Cell
602-***-**** Alt
********@*****.***
Administrative Assistant
February 2004 - December 2006
ACI Aush Construction
Phoenix, Arizona
This was a part-time position approximately 20 hours per week. Customer
Service; including but not limited to answering phones, directing calls to
appropriate departments, taking detailed information from prospective
clients. General office duties include using Microsoft office suites to
produce letters, spreadsheets, data bases and some presentations; vendor
relations, accounts payable/receivable, office inventory and orders,
working with IT, and assisting manager with any proposals for construction
work as needed.
Resident Night Manager
September 2002 - October 2003
Crossroads for Women
Phoenix, Arizona
602-***-**** Administration/Human Resources Dept
Supervision of up to 30 women in a recovery home environment. Dispensing
and keeping detailed logs of client medication. Accounts receivable from
residents. Responsible for the security of premises and client safety.
Maintained a detailed daily log of client behaviors and activities as well
as supervised daily and weekly cleaning activities. Answered phones,
assisted in intake of residents, assisted with resident orientation
process, facilitated some residential group meetings. Some general office
duties, such as: typing, filing, organization of inventory and ordered
supplies.
Education
Rio Salado College, Phoenix, Arizona
Currently enrolled in Behavioral Health/Chemical Dependency Program
February 2011 - Present
University of Arizona, Tucson, Arizona
Liberal Arts College
January 1977 - May 1979
Other
Sponsorship: 12 Step Programs, focusing on sobriety and Dual-Diagnosis 2002-
Present
Service: Multiple Sober Meeting coordination commitments and Hospitals
&Institutions Committee volunteer 2004 - Present
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