Sales Customer Service
Resume:
MICHELE LOUISE CASHIN
Boynton Beach, FL 33437
abharf@r.postjobfree.com
PROFESSIONAL PROFILE
. Experienced in sales, management, operations, project management and
customer relations.
. Goal-driven sales professional with experience in the Technology,
Banking, Retail and Pharmaceutical Industry.
. Experienced in delivering product presentations to small and large
audiences online and in person.
. Effective in managing profitable partner relationships.
. Proficient in managing projects through to completion within target
dates and budget.
. Competent in creating new procedures and incentive plans to enhance
employee morale.
. Uniquely positioned with sales and technical background.
. Skilled and resourceful in providing customer support.
. Experienced in B2B and B2C.
. Adept in effectively working with all levels of executives within an
organization.
. Proficient in ACT! By Sage
. Formal sales training
HIGHLIGHTS OF PROFESSIONAL ACCOMPLISHMENTS AND EXPERIENCE
Inside Physician Sales Representative, TMS Health a Xerox Company, Boca
Raton, FL
05/09-Present
. Develop superior product and disease state knowledge for Astra
Zeneca's Nexium, Symbicort and Vimovo products.
. Reach out to healthcare providers to influence their prescribing
habits by effectively educating them about clinical evidence, approved
indications, formulary coverage, product efficacy, patient assistance
programs and safety profiles to support on-label prescribing for
appropriate patients.
. Uncover physician office needs and sell to the need.
. Provide video detail presentations for Vimovo via Live Meeting.
. Develop rapport and build relationships with physicians and office
staff.
. Effectively manage assigned territory.
Inside Sales Agent, MDVIP, Boca Raton, FL 01/09 -
05/09
. Reached out to physician patient population to confirm event
attendance.
. Educated patients on MDVIP - affiliated physician concierge practice.
. Closed and enrolled patients in MDVIP -affiliated physician concierge
practice.
Business Development Manager, ikaSystems, Southborough, MA 10/05 -
08/06
. Developed prospect list and pipeline of potential clients.
. Generated product awareness by reaching out to prospective clients via
email, telephone and mail.
. Stimulated interest, developed opportunity, explored needs and
scheduled product demonstrations via outbound calls, inbound calls and
email.
. Collaborated with outside sales team to transition prospective
clients.
. Maintained product demonstration goals.
BC Business Specialist, Bank of America, Cambridge and Westborough, MA
08/02-10/05
. In Q2 2005 exceeded total minimum threshold requirement by 38%.
. In Q1 2005 exceeded total minimum threshold requirement by 22%.
. Ranked 18th in the Division after Q1.
. In 2004 reached 111% of combined goal.
. In 2003 reached 102.6% of combined goal.
. Developed prospect list, pipeline and partner relationships.
. Developed referral network by establishing contact with the Corridor
Nine Chamber of Commerce Referral Group and The Women's Network.
. Utilized knowledge of business and consumer products to proactively
determine solutions for customers needs.
. Provided superior customer service in a timely fashion to resolve
customer complaints and issues.
Account Manager, PC Connection, Marlborough, MA 08/01-
11/01
. Developed pipeline of potential clients by cold-calling into U.S.
territory.
. Reached 98.2% of sales goal.
. Reached 99.72% of GP goal.
. Maintained sales goals through effective use of lead lists,
telemarketing and prospecting activities.
. Developed and maintained relationships with new and existing clients.
. Maintained and applied a solid working knowledge of all products and
services to serve as a basis for effective selling.
Systems Engineer, NetSuite Development Corporation, Concord, MA
06/98-11/99
. Provided on-site technical product expertise to domestic and
international prospective client base in an effort to generate revenue
for NetSuite.
. Managed international reseller relationships.
. Served as a liaison between the client and NetSuite to effectively
communicate client requests for enhancements as well as to identify
and articulate additional revenue generating enhancements.
. Provided on-line product demonstrations to smaller and prospective
clients utilizing a Web collaboration application in an effort to
reduce the sales cycle.
. Assisted Marketing Department with various projects including product
demonstrations, pricing and product release notes.
Operations Manager, Nemonix Incorporated, Holliston, MA 04/96-
06/98
. Managed the implementation of a full-function accounting software
package suited for the small corporate culture which combined high-end
functionality and ease of use.
. Instituted lead generation delivery program in an effort to help
Nemonix market smarter and sell faster.
. Established corporate Web presence to produce digital brand as well as
to target potential clients.
. Developed and implemented training program for new hires.
Network Engineer / Customer Service Rep. Bloomberg L.P., New York, NY
09/89-03/96
. Managed assigned territory to ensure a high degree of quality service
for Bloomberg clients.
. Configured, implemented and maintained Newbridge Bandwidth Managers,
Wellfleet routers, ACC routers, Frads, DSU's, TSU's, CSU's and modems.
. Managed and coordinated the conversion of Bloomberg's WAN from a
packet switching network to a frame relay network in an effort to
maximize bandwidth, improve performance and reduce transmission costs.
. Managed the implementation of mission critical data feeds.
. Facilitated delivery of circuits, circuit cut-overs and equipment
implementations by proactively engaging and managing the appropriate
vendors and technicians.
. Planned and managed the configuration and implementation of Racal
Milgo statistical multiplexors.
. Implemented and configured Racal Milgo's Network Management System.
. Managed node site cut-overs.
. Managed the upgrade of client's dedicated and dial back-up circuits
from analog to digital.
. Managed and resolved network issues by responding to NMS alarms.
. Provided technical training on NMS programs.
. Identified and resolved client communication and software issues by
utilizing in-house developed software application or by engaging the
appropriate Bloomberg personnel.
. Reviewed service partner invoices to ensure appropriate level of
service was provided by vendor.
EDUCATION
. Villanova University, Bachelor in Electrical Engineering, May 1989
. Coursework at Boston University's Metropolitan College including
Financial and Managerial Accounting, Financial Analysis and Math for
Management
PROFESSIONAL CERTIFICATIONS
. Wellfleet Operations Management
. HP Openview NW Node Mgr Fund/Mgrs
. NB 3600 Bandwidth Manager Maintenance
. NB 3600 Bandwidth Manager Operations
. Racal-Milgo Series 300 NDS Training
. MS Frontpage 1.1
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