Customer Service Quality Assurance

Terina E. Harris

**** ******* **** 317-***-****

Indianapolis, IN 46228 **********@*****.***

OBJECTIVE

To obtain a position in a progressive organization that has the opportunity

for growth.

PROFICIENCIES & SKILLS

. Good interpersonal skills, professional telephone manner and

ability to interact pleasantly yet efficiently with customers.

. Good written communication skills.

. Good to exceptional math aptitude and accurate use of 10-key.

. Good keyboarding skills, minimum 40 wpm.

. Exceptional grammar, proofreading and spelling skills.

. Demonstrated ability to use Microsoft Office Products,

particularly WORD and EXCEL

. Ability to work productively without direct supervision, take

direction from a variety of sources as well as promote teamwork.

. Able to adapt quickly to changes in procedures and other

situations that requires immediate transition.

. Leadership

. Organization

. Excellent multitasking and troubleshooting skills

. Filing

. Reliable/Dependable

. Quick Learner

. Highly self-motivated

WORK EXPERIENCE

April 2009 - Present Lewis Associates Consulting

Indianapolis, IN

Position: Office Assistant

Duties/Responsibilities: Communications, verbal and written, filing reports

and documents, customer service, database management/data entry (input

customer information, creating customer accounts, tracking customer

activity, creating invoices, quality assurance), scheduling appointments,

supplies ordering and inventory, general office duties.

April, 2007- December, 2009 United Parcel Service

Indianapolis, IN

Position: Supervisor

Duties/Responsibilities: Supervise 13 or more employees on a Sort Aisle,

area where parcels come into the facility, making sure packages are

correctly sorted to proper belts for accurate and timely destination drop-

off, along with daily maintenance and safety reports and employee

performance reports.

August, 2004-February, 2005 Chase Staffing Temp Services Indianapolis,

IN

Position: On Call

Duties/Responsibilities: Was called to different jobs for temporary

assignments such as: warehouse, mail clerk, and data entry positions.

Duties were assembly, pick/pack, distribution, input data, and labeling.

General cleaning and keep up duties.

March, 2003-September, 2003 Dollar Tree Indianapolis,

IN

Position: Cashier

Duties/Responsibilities: Greeting customers, front line cashier who checked

out customers making sure customers were satisfied with their purchase and

store visit. Stocking and providing main floor with new items. Maintaining

the cleanliness of entire store and daily reporting after closing.

EDUCATION

March 2010- Brown Mackie College Indianapolis, IN

Current Major: Business Management

June 2007- ITT Technical Institute Indianapolis,

IN

Aug 2009 GPA: 3.8 Degree: 32 credits

Major: Business

Administration/ Project Management

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