Engineer Customer Service

Bill Hartlage

**** **** ****

Fitchburg, WI *****

Phone: 608-***-****

E-mail ****.********@*****.***

Objective To obtain a challenging and rewarding career as a

Network Engineer with an organization that works as

a team.

Education Madison Area Technical College 1995 -1999

Madison, WI

Associate Degree in Applied Science & Electronics

Summary of

qualifications MCP, MCSA, MCSE

Network+ Certified Technician

A+ Certified Technician

Cisco Certified Network Associate/Professional

"CCNA", "CCNP"

Proficient at resolving WAN/LAN network problems

and outages

Experience supporting and maintaining large

Enterprise networks

Excellent customer service and people skills

Work experience

WPS

02/15-present Madison, WI

Network Engineer

Support 300 plus Cisco routers and switches in an

EIGRP/BGP/MPLS network with DS3 backbone

In the process of replacing our Data Center Core,

Distribution, and Access layer with Cisco Nexus

7010's, 6509's (VSS), and 3750X's

In the process of upgrading campus and remote sites

to 6504 (VSS) Distribution layer architecture

In the process of rolling out new secondary MPLS

cloud (AVPN) for management network and redundancy

Recently rolled out network wide control plane

policing (COPP) for all layer 3 switches and

routers

Create new standards and network procedures for

team

Create detailed Visio drawings and maintain all

support documents

Administer Cisco ACS and multiple network

management tools

Design, project management, and implementation of

complex data networks to meet DIACAP compliance

requirements

Troubleshoot WAN/LAN outages and participate in

weekly after hour on call rotation

Currently support the following Cisco

platforms:AS5300,2900,3750,4900, 3560, 6500, 1800,

2800, 3800, 7200, ASA5500's, and Nexus 7010's

running VDC's

Mentor less experienced team members

Alliant Energy

10/06-02/10 Madison, WI

Network Analyst

Support 120 plus Cisco router OSPF/BGP WAN with

OC48 and DS3 backbone

Rolled out QOS company wide for VOIP/Video

installation

Support/Design 300 plus Servers in Data Center on

Cisco 6500 LAN

Administer Cisco Works server and multiple network

management tools

Implemented Cisco 7606 OC48 WAN between Cedar

Rapids and Madison

Designed a secondary 100 plus site OSPF network for

advanced remote household electric meter reading

Rolled out 28 site Polycom HD Video network and

integrated video call scheduling into Exchange

Supported the following Cisco

platforms:AS5300,2900,3750,4948, 3560,

6500,VG224,2600,2800,3700,3800,7200,7500,7600,Nexus

7018, Nexus 5000, and Nexus 2000

Rolled out 300 1140 N wireless AP's with dual

redundant WISM's split between 2 states along with

an LWAPP Guest VLAN and machine based certificate

authentication

Rolled out BGP Internet load balancing between 2

DS3's

Mentor less experienced team members

Kraft Foods

3/03-10/06 Madison, WI

Systems Project Leader

Configure/support 1200 node Cisco LAN and 122

remote sites

Resolve LAN/WAN issues and provide 24x7 phone

support

Create and update Network maps and schematics

Administer Cisco Works 2000 server

Cisco layer 2/3 LAN design, implementation and

project management

Video over IP implementation and support

802.11B/G wireless LAN design, implementation and

support

Cingular Wireless 9/00-12/02 (laid-off)

Hoffman Estates, IL

WAN Engineer

Configure Nortel/Cisco routers, switches, hubs, and

terminal servers

Resolve LAN/WAN issues and provide 24x7 phone

support

Create and update Network maps and schematics

Support NT 4.0, XP, 2K workstations, laptops and

full suite of Microsoft applications

resolve 56K, DS1, and T1 issues at telco level

Wireless LAN implementation with VPN access

Check Point firewall monitoring

Configure TCP/IP, RIP, OSPF, and EIRGP

Cisco multi state router roll out of 1720's,

3600's, AS5300's, and 7200's

Planning and ordering of point to point data

circuits

References Available upon request

Contact this candidate