Quality Assurance Project Manager
Resume:
LYNN L. MCKLEROY
Golden, CO *0401
****.********@*****.***
OBJECTIVE
A position utilizing my education, experience, and expertise in Customer
Service and Project Management.
EDUCATION
Bachelor of Science Electrical Engineering
Purdue University - West Lafayette, Indiana
Information Technology - AS Computer Network Operations. 47 credits earned.
Lane Community College - Eugene, Oregon
HIGHLIGHTS
. Customer Support Professional with over 15 years in customer
relationship building, account management, inside sales, and product
support.
. Adept in identifying customer needs and creating solutions.
. Provided exceptional customer follow-up with explicit attention to
detail.
. Ability to take limited resources and create a cost effective, quick
and simple solution.
. Expertise in resolving complicated customer issues and requirements.
PROFESSIONAL EXPERIENCE
Sept 2010 to Jan 2011
Inside Sales/Warehouse Coordinator - The Hoove, LLC- North Charleston,
South Carolina
In charge of Quality Assurance of incoming inventory in a custom screen
printing environment.
. Inventory control
. Database management.
. QA Inspection
. Sales order creation, order entry.
. Warehouse Coordination
. Invoicing and billing
Feb 2010 - May 2010
Receptionist - Trimble Navigation - Corvallis, OR
Took charge of the front desk with written instructions as my primary
source for information.
. Perform QC of Daily Purchase Orders
. Database Entry AS400 Database
. Sales Order Creation
. Order Tracking of Special Orders
. Purchase Order Entry
. Reconciling Orders with POs
. Receiving Orders
June 2008 - Dec 2008
Project Manager - Wah Chang Oremet Castings - Albany, Oregon
. Directed a campaign in contacting 100 plus customers capturing
disposition issues and removing deleted customer owned foundry
patterns.
. Built and maintained a master database to log all applicable
information and track product disposition.
. Collaborated with the shipping and production lead coordinators in
creating documentation for customer communication of foundry pattern
inventory.
. Coordinated customer return of pattern shipments with foundry and
shipping department personnel.
January 1991 - May 2005
Product Engineer - Hewlett Packard - Corvallis, Oregon
Instrumental in coordinating the HP LaserJet division with strategic
business partners ensuring product Quality Assurance. Created design
development in product lifecycle activities including management of
projects to streamline the coordination of changes in technologies of
operating systems, memory media, and LaserJet printers.
. Developed, implemented, and supported Third Party Operation production
transfers in supporting documentation, information, training, and
Quality Assurance expectations.
. Managed a database replacement project with an outside vendor to
replace a proprietary legacy part numbers generating database. Project
cost savings of $15,000 were realized due to my lead on this project.
. Created a plan involving utilization of a memory module that was not
utilized, realizing a $20,000 monthly company savings.
. Consulted on a re-design project eliminating product specific shipping
containers, reducing inventory, and providing a 50% company cost
reduction.
. Implemented a change eliminating printed product pages from being
generated utilizing online media to streamline customer
information/service.
January 1994 to August 1999
Sales Technician
Management position incorporating live technical support, contract quotes,
and customer specifications across all product lines.
. Produced digitized logos and signatures from customer provided artwork
and specifications.
. Maintained production equipment including preventative maintenance
programs minimizing equipment down-time.
. Provided second tier support resourcing for outsourced vendor support
escalations.
January 1991 to January 1994
Sales Account Management
. Acquisition Manager of major accounts including, Kraft, General Foods,
Becton Dickinson, HP Medical Products Group, and Marriott.
. Responsible in training account coordinators in Oracle report
generation software.
. Purchasing Agent charged with managing customer software/hardware
inventory from qualified vendors and tracking until the completed
system was produced and delivered.
. Consulted with customers guiding them to appropriate solutions based
on configuration standards.
. Developed reports on a regular and ad hoc basis, as requested.
. Created documentation to enhance customer communication.
Office Equipment
PBX Phone System
Pitney Bowes Postage Meter
Copier/Fax/Scanner/Printer
Software
Microsoft Windows 7
Microsoft SharePoint
Microsoft Windows XP
Microsoft Office 2003, 2007 (Word, Excel, PowerPoint)
Microsoft Visio 2003
Microsoft Access 2003
Microsoft Outlook 2003, 2007
Contact this candidate