LYNN L. MCKLEROY

**** ***** *****

Golden, CO *0401

abhaqj@r.postjobfree.com

843-***-****

OBJECTIVE

A position utilizing my education, experience, and expertise in Customer

Service and Project Management.

EDUCATION

Bachelor of Science Electrical Engineering

Purdue University - West Lafayette, Indiana

Information Technology - AS Computer Network Operations. 47 credits earned.

Lane Community College - Eugene, Oregon

HIGHLIGHTS

. Customer Support Professional with over 15 years in customer

relationship building, account management, inside sales, and product

support.

. Adept in identifying customer needs and creating solutions.

. Provided exceptional customer follow-up with explicit attention to

detail.

. Ability to take limited resources and create a cost effective, quick

and simple solution.

. Expertise in resolving complicated customer issues and requirements.

PROFESSIONAL EXPERIENCE

Sept 2010 to Jan 2011

Inside Sales/Warehouse Coordinator - The Hoove, LLC- North Charleston,

South Carolina

In charge of Quality Assurance of incoming inventory in a custom screen

printing environment.

. Inventory control

. Database management.

. QA Inspection

. Sales order creation, order entry.

. Warehouse Coordination

. Invoicing and billing

Feb 2010 - May 2010

Receptionist - Trimble Navigation - Corvallis, OR

Took charge of the front desk with written instructions as my primary

source for information.

. Perform QC of Daily Purchase Orders

. Database Entry AS400 Database

. Sales Order Creation

. Order Tracking of Special Orders

. Purchase Order Entry

. Reconciling Orders with POs

. Receiving Orders

June 2008 - Dec 2008

Project Manager - Wah Chang Oremet Castings - Albany, Oregon

. Directed a campaign in contacting 100 plus customers capturing

disposition issues and removing deleted customer owned foundry

patterns.

. Built and maintained a master database to log all applicable

information and track product disposition.

. Collaborated with the shipping and production lead coordinators in

creating documentation for customer communication of foundry pattern

inventory.

. Coordinated customer return of pattern shipments with foundry and

shipping department personnel.

January 1991 - May 2005

Product Engineer - Hewlett Packard - Corvallis, Oregon

Instrumental in coordinating the HP LaserJet division with strategic

business partners ensuring product Quality Assurance. Created design

development in product lifecycle activities including management of

projects to streamline the coordination of changes in technologies of

operating systems, memory media, and LaserJet printers.

. Developed, implemented, and supported Third Party Operation production

transfers in supporting documentation, information, training, and

Quality Assurance expectations.

. Managed a database replacement project with an outside vendor to

replace a proprietary legacy part numbers generating database. Project

cost savings of $15,000 were realized due to my lead on this project.

. Created a plan involving utilization of a memory module that was not

utilized, realizing a $20,000 monthly company savings.

. Consulted on a re-design project eliminating product specific shipping

containers, reducing inventory, and providing a 50% company cost

reduction.

. Implemented a change eliminating printed product pages from being

generated utilizing online media to streamline customer

information/service.

January 1994 to August 1999

Sales Technician

Management position incorporating live technical support, contract quotes,

and customer specifications across all product lines.

. Produced digitized logos and signatures from customer provided artwork

and specifications.

. Maintained production equipment including preventative maintenance

programs minimizing equipment down-time.

. Provided second tier support resourcing for outsourced vendor support

escalations.

January 1991 to January 1994

Sales Account Management

. Acquisition Manager of major accounts including, Kraft, General Foods,

Becton Dickinson, HP Medical Products Group, and Marriott.

. Responsible in training account coordinators in Oracle report

generation software.

. Purchasing Agent charged with managing customer software/hardware

inventory from qualified vendors and tracking until the completed

system was produced and delivered.

. Consulted with customers guiding them to appropriate solutions based

on configuration standards.

. Developed reports on a regular and ad hoc basis, as requested.

. Created documentation to enhance customer communication.

Office Equipment

PBX Phone System

Pitney Bowes Postage Meter

Copier/Fax/Scanner/Printer

Software

Microsoft Windows 7

Microsoft SharePoint

Microsoft Windows XP

Microsoft Office 2003, 2007 (Word, Excel, PowerPoint)

Microsoft Visio 2003

Microsoft Access 2003

Microsoft Outlook 2003, 2007

Contact this candidate