Manager Customer Service

Jolie A.G. Bonnette

*** ******** *** **** ** Atlanta, Georgia 30342

Cell: 609-***-****

********@******.***

http://www.linkedin.com/pub/jolie-bonnette/25/525/8a0

Profile

Recent Summa Cum Laude graduate with expansive company loyalty and work

ethic. With advanced proficiency in Microsoft Office suite, I am a

problem solver with the ability to focus on minute details. Eagerly

seeking entry-level employment with an emphasis on administrative tasks

and information systems, where experience and skills will be utilized

at full potential.

Education

Ramapo College of New Jersey - Mahwah, NJ

Bachelor's Degree

Major:

Psychology

Minor:

Substance Abuse

Summa Cum Laude Graduate - 3.852 Cumulative GPA

Consecutive Deans List Honoree

Ann Glickman Memorial Scholarship Recipient - Spring 2011

2011 Faculty's Award for Distinction in Psychology - Spring 2011

NJ Stars II Scholarship Recipient Spring 2009 - Fall 2010

Rho Alpha Sigma - Zeta Chapter Member - Inducted Spring 2010

Golden Key International Honor Society - Inducted Spring 2010

Camden County College - Blackwood, NJ

Associates Degree

Major:

Massage Therapy

Permanent Dean's List

NJ Stars Scholarship Fall 2006-Fall 2008

Previous Educational Honors

National Honor Society - Inducted December 2004

Jersey Girls State Member Sponsored by American Legion Auxiliary - June

2005

President's Award for Educational Achievement - 2006

Congressional Student Leadership Conference Sponsored by LeadAmerica -

2006

Key Skills

Computer MS Word MS Excel MS PowerPoint

Skills: MS Access MS Outlook Google Apps

Luminous Wincode Software Solitaire Lock

Software

Experience

Jan 2011 Ramapo College of NJ - Mahwah, NJ Senior Resident

- Assistant (SRA)

May 2011 Acted as a paraprofessional staff member of the Division of Student

Affairs, with expectation to provide a greater role of leadership and

administrative support.

Highlights:

Supervised committees and planning of campus program "Willy Wonka Night"

Worked directly on and created revisions with Overlook Hall Access

Database

Jan 2011 Instructed In-Service on Programming and Sustainability

- Created and disseminate Overlook monthly newsletter to residents

April Oversaw Luminous Group on Ramapo Network, Duty Google App Calendar, and

2011 Monthly Fine Billing Log

Aug 2010

-

May 2011

Good Samaritan Hospital - Suffern, NY T5

Intern/Volunteer

Unpaid internship for the Bon Secours Health System on their Chemical

Dependency Unit (T5). Duties included facilitation of morning group,

assessment of bio-psychosocial on detox patients, and other duties as

needed.

Ramapo College of NJ - Mahwah, NJ Berrie Center

Usher

Provided support to the overall theatre experience at Ramapo College's

Berrie Center. Duties included assisting patrons in locating seats,

collecting tickets, dispersing programs, and providing patrons with a

lighted walk-way in the dark theatre.

Aug 2010 Ramapo College of NJ - Mahwah, NJ Community

- Dec Assistant (CA)

2010

Supervised those living in the residential area, performing the duties

of a student adviser representing the College.

Highlights:

Advertisement and Decoration Committee for campus program "Fright Fest

Ramapo Edition"

Performed mail merging to create resident's check in slips

CA of the Redwood Sustainable Living (SLF-contained units) Apartments

May 2010 Ramapo College of NJ - Mahwah, NJ Summer

- Conference Assistant

Aug 2010

Provided service and assistance to summer conference participants and

assumed responsibilities for the daily operation of the residence halls.

Performed regular administrative tasks related to managing the halls.

Knowledgeable of and was able to implement college policies.

Highlights:

Point-person for Solitaire Lock Software troubleshooting

Multiple times awarded "Staff Member of the Week"

Aug 2009 Ramapo College of NJ - Mahwah, NJ Resident

- Assistant (RA)

May 2010

Trained peer leader who supervised those living in a residence hall,

acting as a point of contact for students with problems or queries

regarding residential life. Duties also included multifaceted clerical

tasks.

Highlights:

Worked on Activities Committee for campus program "One Last Taste of

Summer"

Awarded "Staff Member of the Year" for Mackin Hall

Held "Leader" status on Mackin Hall's Luminous (Intranet) Email Group

Served as SSA on the Mackin Hall Residence Hall Committee for RHA

June - Crossroads Camps - Port Murray, NJ General

Aug Residential Camp Counselor

2008 &

2009

June 2006

- May

2007

&

July 2007

-June

2008

Nov 2003

-

Nov 2005

&

May 2007

-

Jan 2008

Role model who assisted in the constant care and motivation of cabin

group during campers' time at overnight camp. Planned, monitored, and

participated in group's programming.

Highlights:

CPR Certified 2006-2009

Ultra Diamonds - Turnersville, NJ Jewelry

Consultant

Retail consultant who assisted customers with jewelry selections through

product knowledge and general customer service. Duties included stock,

merchandizing, inventorying, display/price adjustments, and shipping.

Highlights:

DCA Diamontologist

Assisted in hiring process of new Store Manager during June 2008

Lanci's Breads of South Philly - Clementon, NJ Assistant Manager

Was able to demonstrate management skills without the constraints of age

biases due to "Under-table" employment opportunity. Trained new cashiers

on front end duties and was in charge of paying fellow employees.

Highlights:

Earned title of Assistant Manager at age 16

Organized the company's bills, invoices, and weekend statement

Additional Information

National Multiple Sclerosis Society Volunteer

Pony Power Therapeutic Horseback Riding Volunteer Spring

2010

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