Customer Service Manager

Sarah Mae Ruggles

Phone: 812-***-****

E-mail: *********@*****.***

Address: *** * ****** ** **********, IN 47424

GENERAL EXPERIENCE:

Possess four years of administrative assistant experience and over six

years retail management experience executing the following skills: MS

Excel, MS Word, MS Powerpoint, MS Outlook, MS Project, Meeting Minutes,

Action Item Tracking, Data Management, Customer Service, Personnel

Management, Work/Task Scheduling, and Inventory/Supply Management.

SPECIFIC EXPERIENCE:

Administrative Assistant, SAIC/Klett Consulting Group, Crane, IN, 03/2009-

Present

Organized and performed daily administrative duties for a Marine Corps

program, G-BOSS (Ground-Based Operational Surveillance System) to include

organizing conference rooms and meeting requests for a team of 100+,

maintaining a contact list and organizational chart, took meeting minutes

and action items for high-level Working Group Meetings and Integrated

Product Teams. Obtained a Secret Clearance. Performed Technical Writing

tasks and copy editing of project documents. Aided in the upkeep of a MS

Project Schedule. Proficient in SharePoint. Have taken DAWIA courses up to

Logistics Level II Certification.

Assistant Manager (Person-In-Charge), Jimmy John's Restaurant, Bloomington,

IN, 06/2005-12/2006

Managed seven workers per shift in a fast-paced environment, accomplishing

multiple tasks simultaneously.

Responsible for opening/closing store, ensuring supply was stocked prior to

shift; conducting inventory and balancing register at end of shift.

Utilized Microsoft Word/Excel/Access to maintain Daily Estimated Profits.

Promoted employee team building and development by delegating shift duties

and responsibilities while positively motivating the work force. Possess

ability to work independently, resolving issues within my responsibility.

Promoted to Assistant Manager within three months of employment due to my

solid work ethic and excellent customer service skills.

Sales Associate, Cedar Bluff Garden Center, Bloomington, IN, 11/2000-

08/2004

Utilized TRIAD supply management programs and software to prepare daily

sales and inventory reports. Conducted monthly physical inventories and

assisted with reconciliation to book inventory, accounting for shortages

and overages. Assisted in opening and closing of Garden Center. Worked

directly with customers providing assistance and solutions as needed. Was

responsible for register management, daily sales reconciliation and nightly

deposits.

Leasing Agent, Wapehani Hills Apartments, Bloomington, IN,

Answered multi-company phone lines. Greeted prospective tenants with

information and showings of the properties. Prepared and proofed all rental

contracts. Maintained all tenant files on 200+ units and provided owners

with occupancy reports. Received, receipted and handled cash, checks and

credit card payments and prepared accountability reports to reconcile with

ledger.

COMPUTER PROFICIENCY:

Microsoft Applications to include Outlook, Excel, Word, PowerPoint,

Outlook, Project, Adobe.

Triad Inventory Management Software. TenantPro rental software.

EDUCATION:

Indiana University, Bloomington, IN, 08/2008, Bachelor of Arts, Major:

Theatre & Drama, Minor: English

Bloomington High School South, Bloomington, IN, 06/2004, Honors Diploma

PROFESSIONAL REFERENCES:

Gary R. Ayers: Program Manager, SAIC

Phone: 812-***-****

Email: ****.*.*****@****.***

John D. Hamilton: Task Manager, NSWC Crane

Phone: 812-***-****

Email: ****.*.*********@****.***

Contact this candidate