Customer Service Administrative Assistant

ANGIE FARRAR

*** ******* **. • Columbia, SC ***** • 803-***-**** • ********@*******.***

O BJECT IVE

TO O B TA I N A S TA B L E L O N G T E R M P O S I T I O N I N A T E A M W O R K I N G E N V I R O N M E N T .

S ALES /C USTOMER S ERVIC E /O PERATI ONS

A results oriented professional with extensive experience in client relations. Excellent sales skills include

thorough product knowledge and the ability to convey all pertinent facts to customers, staff, and

management. Demonstrate ability in assisting problem areas and offering recommendations that

profitably impact the bottom line. Areas of expertise include:

• •

Customer Service QuickBooks

• •

Sales and Marketing Market Research & Analysis

• •

Prospecting Team Building & Leadership

• •

Project Management Budget Preparation/Administration

P ROFESSION AL E XPERIENC E

Office Manager, April 2009 – Present

Palmetto Design and Renovation Contractors – SC

Handle all bookkeeping and financials for Construction Company. Duties include but are not limited to

answering phone, responding quickly to emails, producing and maintaining weekly and monthly reports

for owners and project managers. Handle all accounts receivables and accounts payables. Direct all

marketing activities and advertising. Also act as personal assistant for owners and project managers.

Selected Contributions:

Maintain relationships with ongoing clients/customers.

Keeping up to date with industry standards and regulations.

Manage two separate offices with different territories assigned to each office.

Assist with Project Management as needed.

Licensed Agent, 2008 – 2009

New York Life Insurance – Columbia, SC

Contact new and existing clientele to discuss financial concerns and needs. Analyzing client’s current

situation and implementing strategies to overcome financial concerns. Helping prospects prepare for

financial security along with a worry-free lifestyle. Demonstrate professional and ethical responsibilities

in the financial services and insurance industry. Draft, edit, finalize, duplicate, and distribute promotional

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ANGIE FARRAR Page Two

Professional Experience Continued

materials and media packets. Describe products and services accurately over the phone, via email, and

written proposals. Discuss regularly with supervisors, peers, and clients to determine effectiveness of

marketing programs and promotional materials.

Selected Contributions:

Demonstrated immediate talents upon hire and excelled quickly to become recognized by

management as key member of marketing team.

Developed brand awareness in the surrounding Columbia/Charleston areas.

Maintained confidence nurturing existing relationships and developing new clientele via direct

calling using information dissemination strategies.

Conducted customer needs assessments and illustrated cost effective benefits and solutions.

Technical Representative, 2007 – 2010

Acushnet Golf Company – Columbia/Charleston, SC

Administrative Assistant, 2007-2008

Columbia Periodontal Associates – Columbia, SC

Manage the appointment book which included two doctors and six hygienists’. Screen phone calls, help

and transfer accordingly. Prepare morning meetings by finalizing, duplicating, and distributing

information pertaining to that specific day. Maintained communication with management to ensure

marketing activities were aligned with business goals. Handle monetary transactions for dental procedures

as well as balancing out daily production. Provide financial consulting for new patients in a way that led

to their trust in us as a welcoming dental practice.

Selected Contributions:

Successfully maintained and increased client base by way of referrals.

Planned and led execution of hygienist book of business as well as part of the doctor’s book.

Generated trust and confidence of patients, peers, and supervisors.

Improved methods used to register patients in database system.

Professional Golfer, 2006 - 2007

Duramed Futures Tour – Daytona Beach, FL

Played competitive golf among the best female golfers in the world. Traveled around the U.S. to compete

in weekly events. Represented one of the leading pharmaceutical companies for women’s healthcare.

Developed and maintained a competitive nature within the tour itself. Maintained and developed

relationships with outside sponsors which maximized resources.

Selected Contribution:

Finished 30th out of 275 players the first and only year on tour.

Commended by others for positive attitude and willingness to go above and beyond our

responsibilities.

Contributed to weekly instructional events and programs for kids in the areas.

Golf Caddie, 2005-2006

Kiawah Island Golf Resort – Kiawah Island, SC

E DUCATION & C REDENTIAL S

Bachelor of Science Degree, Business Administration with Marketing Concentration, 2006

• College of Charleston – Charleston, SC

Coursework Includes: Financial Management, Accounting, Business Policy, Economics, Business

Marketing, and Public Relations.

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