Manager Project

Cindy I Sestito

**** ******* ***

Sacramento, Ca 95831

H: 916-***-****

W: 916-***-****

************@***.***

Objective:

A manager or project manager position where my strong analytical,

communication and time management skills will enhance productivity and

profitability for the organization.

Profile:

-Eleven years of project management and business analyst experience

-Ten years of management experience.

-Seven years of Information Technology experience

-Ten years of issue resolution experience

- Strong problem solving and interpersonal skills

- Self motivated and independent

- Ability to handle multiple projects simultaneously

-Experienced in SAS, Fileaid, MVS/XA JCL, Microsoft Office Products

-Certified in Epic Care Ambulatory

Professional Background

eHealthInsurance / Gold River CA January 2008 to present

Revenue Accounting Manager

-Manage training and workflow for 28 employees of Revenue Accounting team.

-Ensure accuracy of all cash receipts and manage timely collection of

payments totaling $13M.

-Ensure timely and accurate completion of monthly close deliverables.

-Coordinate and interface with internal and external auditors.

-Create methods for streamlining operations.

-Interface with Carrier Relations and Legal departments.

-Delegate assignments to supervisors and all analysts on team.

Sutter Health /Sacramento CA May 2005 - January 2008

Manager - Electronic Health Record (EHR) Productions Services

-Created three new departments for the EHR Technical Service team and

implemented new polices and procedures.

-Managed the activities of twelve employees.

-Consistently achieved 99.9% accuracy production rate, while meeting

stringent Service Level Agreement (SLA) requirements.

-Coordinated the implementation of new EHR Remedy rules and process.

-Created the first SLA between Sutter Health IS and the EHR live

affiliates.

-Managed the design of new tools to track custom EHR code.

-Served as the liaison between the affiliates and all production issues.

-Delegated assignments to supervisor, analysts and developers.

-Managed the EHR production control process.

Application Coordinator - Epic Care Ambulatory

-Coordinated the implementation of two system upgrades, and managed the

issue tracking and resolution of all associated issues.

-Monitored all production activities for Epic Care Ambulatory

-Created test plan for Citrix upgrade.

-Served as liaison between Epic representative and ambulatory analysts.

-Managed all new proposals for enhancements for Epic Care Ambulatory

-Resolved issues, build new functionality and perform routine file

maintenance

MCI / Rancho Cordova, CA 1994 - 2005

Manager - Consumer Billing Audit Center

-Managed the daily workflow of 12 analysts and developers.

-Created detailed business requirements, provided training on new product

launches and validated test results with business units.

-Resolved issues during the analysis, documentation, and testing of 30-40

projects per year.

-Designed and implemented methods to streamline operations and create new

revenue sources.

-Successfully completed Sarbanes Oxley certification.

-Managed $264K budget for new projects and audits.

-Implemented processes to save 1.5M in 2003.

-Received Circle of Excellence award: November 2000 and December 2002.

Senior Systems Analyst II / Lead Billing Auditor

-Supervised five systems analysts that served as liaisons between business

units and IT developers to resolve consumer billing issues.

-Created business requirements to resolve software errors, and developed ad

hoc strategies to prevent billing issues.

-Investigated, documented and resolved 20-30 billing issues per month.

-Facilitated conference calls to resolve billing issues.

-Developed initiatives to support billing accuracy and timely approvals.

-Provided 24 X 7 on call support to consumer billing audit center

-Interfaced with production support, systems analysts and other audit

teams.

-Prepared management reporting.

-Received All Star award and Employee of the Quarter award in 1998.

Great American Bank/ Sacramento Savings Bank, CA 1988 - 1994

Policy and Procedure Compliance Specialist / Procedures Analyst

-Researched, analyzed and documented procedures for four manuals.

-Developed procedures during system conversions.

-Coordinated and implemented new branch regulations.

-Managed task groups designed to streamline operations.

Education University of California, Santa Barbara - BA in Business

Economics

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