Customer Service Quality Assurance
Resume:
Michele Williams [*********@*****.***]
Douglasville, Ga. 30135
Objectives
To obtain a position that provides room for personal growth, where my professional skills and knowledge
would be of great benefit. I am a highly motivated, independent self starter with great communication skills.
I display exemplary written and oral skills and pay close attention to detail. I pride myself on being a great
problem solver and believe in taking the initiative to ensure the clients’ demands are met.
Profile
Motivated, personable business professional with talent for quickly mastering technology. Diplomatic and
tactful with professionals at every level. Demonstrated history of producing accurate, timely
reports/documentation and meeting all set deadlines.
Skills
• Word processing-Microsoft Word * Customer Relations and Support
• Power point * Research and Reporting
• Microsoft Access * Account Management
• Multiple Phone Lines * Employee Training
• SSW Scanning * Quality Assurance
• PC proficiency in all MS Office applications, email, internet
• Teklogix hand held units
• General Office Skills
Professional Experience
COMMUNICATION
• Ability to handle multiple phone lines.
• Verifying reservations and booking rooms
• Ability to use one on one problem resolution on the phone regarding network issues.
• Setting appointments for service.
CUSTOMER SERVICE/PROBLEM SOLVING
• Researching various payment problems and inventory discrepancies.
• Communications with customers and/or field personnel on related issues.
• Handling complaints in an efficient and timely manner, making sure that all resolutions were
satisfactory.
• Oversee storage department operations and provide impeccable customer service.
• Observes daily behavior and monitors the interacting between the children.
• Take 30 min a day for group discussion.
• Demonstrate basic living skills
• Assist draymen in picking up equipment or concerns regarding Intermodal procedures.
• Technical support for Intermodal Ramp operations.
• Inventory control.
• Worked directly with ramp personnel in managing stacking area, as to provide quality customer
service to customers as well as draymen.
ORGANIZATION
• Lead Storage/ Revenue clerk. Responsible for all morning reports.
Lead coordinator in charge of scanning BOL’s.
•
• Lead Help Desk Support Clerk.
• Maintains reports on behavior and medical information on each child.
• Lead teacher assistant responsible for after school activities and chores.
• Supervision of clerks, ensuring quality job performance.
• Organized chassis management and inventory control reports.
• Tracked and maintained yard agreements for proper billing.
ACCOUNTING
• Review all Bol’s and storage charges.
• Verify that all units have either been picked up and/or delivered.
• Verify work has been completed and input billing for customer.
• Review employee expense reports.
• Scan all reports and invoices.
• Process payroll checks.
• Receive storage payments via check, cash, and/or credit. Input payment in system.
• Accounts receivable support clerk.
• Intermodal billing changes/corrections for Intermodal Rail customers.
EMPLOYMENT HISTORY
*Speights Painting Co. - Lithia Springs, Ga.
Front Office Clerk, (February 2010-Current (part time)
*Tri-Wil Inc- Woodstock, Al.
Group Home Worker /Clerical (March 2008- December 2009)
*Baymont Inn - Vance, Al.
Front Desk Clerk (October 2007- February 2008)
* Bomar Enterprises c/o Norfolk Southern RR – Austell, Ga.
Help Desk Specialist/ Computer Support Clerk (October 2000 – September 2007)
*Pac-Rail Services c/o Norfolk Southern RR - Atlanta, Ga.
Customer Service Specialist (September 1995- October 2000)
Contact this candidate