Customer Service Quality Control
Resume:
Gissela Umana
**** ************* ***, *******, ***** Carolina 27604
************@*****.***
Profile Summary Experience professional with a successful career in banking, business
development, and administration.
Excel at interfacing with others at all levels to ensure organizational goals are
attained.
Proactive approach has resulted in capturing numerous accounts and expanding
client base.
Possess excellent, interpersonal, analytical, and organizational skills.
A team player, acknowledged as “Total Quality Customer Service Professional.”
Banking Employment Branch Banking & Trust, North Carolina 05/2004 09/2008
Senior Vault Teller
Provide client services dealing with business and personal transactions.
Responsible for ordering and shipping all currency in the vault.
Recognizing new financial needs for the client and referring them to meet with
customer service. This includes referring: new accounts, online banking,
insurance, investments, and loan needs.
Cross sell banking services and products to clients.
Participate in community events to position the bank as a leader within the
territory.
Tommy Hilfiger, Dayton, NJ 07/2003 02/2004
Receiving Office Clerk
Control and update daily logs for merchandise that is scheduled to be shipped to
the warehouse.
Fixing discrepancies with incoming merchandise.
Interact with imports and quality control.
New Millennium Bank, Somerset, NJ 04/2000 01/2002
Customer Service Representative
Directed daily operations for a retail bank, including branch sales, business
development, and customer service.
Maintain quality control/satisfaction records, constantly seeking new ways to
improve customer service.
Support sales reps in opening new accounts and upgrading existing service.
Quickly and effectively solve customer challenges.
Coaster Company of America, Somerset, NJ 09/1998 03/2000
Customer Service Expert
Excelled in role requiring the ability to handle a variety of customer service and
administrative tasks and resolve customer issues with expediency.
Demonstrated proficiencies in telephone within a high volume environment.
Calmed upset/angry customers, researched and rapidly solved problems and
rebuilt client trust to prevent the loss of key accounts.
Consistently praised by management for the quality and timeliness of reports,
attention to detail, exemplary customer service delivery and team player attitude.
Office Skills: Telephone & Front Desk Reception * Customer Service * Filing Database
& Records Management * Executive & Administrative Support * Reports
& Spreadsheets * Complaint Handling * Data Entry (75 WPM)
Computer skills: Word * Basic Excel * Access
Education: Wake Technical Community College Raleigh, NC 2009 To Present
Bilingual Spanish/English
References Furnished Upon Request
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