Customer Service Technician

Objective

Pharmacy Technician position that allows for learning and growth within the

ever changing healthcare field to help care for patients more effectively.

Profile

Motivated, efficient healthcare professional who is nationally certified as

a pharmacy technician. Talent for mastering new skills and adapting -

switched from 400 prescription per week store to 2400 prescription per week

store including new computer system with ease. Diplomatic and tactful with

professionals and non-professionals at all levels. Accustomed to handling

sensitive, confidential records.

Flexible and versatile - able to maintain accuracy under pressure. Thrive

in fast-paced environments. Excellent team-building skills. Willing to

learn new roles and responsibilities quickly. Excited to learn new duties

relating to hospital pharmacy work environment.

Skills Summary

Strong Data Entry Computer Savvy Insurance Billing

Following Federal and Customer Service Inventory Management

State Guidelines Professional

Accurate Rx Filling Communications

Professional Experience

Prescription preparation/filling

ENSURES ALL PRESCRIPTIONS INCLUDED ALL PERTINENT INFORMATION IN COMPLIANCE

WITH STATE AND FEDERAL LAWS.

Effectively works with insurance companies to assist in patient care.

Accurate and safe counting of medication including verifying proper drug

and strength chosen using NDC numbers as reference.

Communicate medical concepts to patients using layman's terms to facilitate

understanding.

Rapidly learn and master varied computer programs; recently switched from

PDX to Enterprise Rx.

Customer Service/Marketing/Problem Solving

RESPONSIBLE FOR KEEPING INVENTORY OF OTC MEDICATION:

Increase of 10% in OTC sales based upon what patients are looking for.

Implement strategic marketing plan for pharmacy:

Able to use patient profile and other tools to assist RPh in safe

dispensing of medications.

Effectively communicating all promotions offered such as Free Oral

Antibiotics and Diabetes Management to assist in more effective care.

Has been recognized for premier customer service on numerous

occasions.

Employment History

Publix pharmacy - Gainesville, FL; Jacksonville, FL

Certified Pharmacy Technician, 2009-Present

Refernces Available Upon Request

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