Customer Service Representative

Caitlin McCauley

**** * ********* **., 865-***-**** ******@*****.***

Arlington, VA, 22205

Objective To obtain a position where my wide-ranging experience and

abilities, exceptional customer service skills, and great

attitude will improve the organization I am employed by

Education East Tennessee State University, Johnson City, TN

1999-2000, 2006-2011

B.A. Studio Art

Minor in Japanese

Experience Student Worker

2008-11 East Tennessee State University - SORC, Johnson

City, TN

Greeted visitors and assisted them with their needs

Taught visitors the use of office equipment (e.g. copy

machine)

Maintained front desk and visitor's log

Filing and data archiving

Created appointments for office staff

Freelance Photographer

2009, 2010 Johnson City, TN

Photographed multiple weddings

Edited images with Adobe Creative Suite

Processed and archived digital photographs

Vice President - Campus Programming Board

2007-08 East Tennessee State University - Buctainment,

Johnson City, TN

Planned and executed campus-wide events for university

students

Managed and designed advertising campaigns for

organization events

Founded and led Movie Committee

Delivery Person

2006 Domino's Pizza, Oak Ridge, TN

Received and created customer orders

Delivered orders to customer's homes

Managed the payments for orders

Customer Service Representative

2004-06 Caremark, Knoxville, TN

Assisted customers with understanding their prescription

plans

Helped customers place orders for their prescriptions

Provided excellent customer service

Product Specialist

2003-04 Client Logic, Oak Ridge, TN

Managed project to stream-line primary database

Assisted Customer Service Representatives with on-the-job

questions

Handled calls from customers wishing to speak with a

manager

Associate

2002-03 Panera Bread, Oak Ridge, TN

Cross-trained to all positions

Managed register

Maintained dining room cleanliness

Prepared food and customer orders

Cashier

2000 Bojangles', Johnson City, TN

Managed register and drive-through

Took and prepared customer orders

Concessionist/Usher

1998-99 Cinemark, Oak Ridge, TN

Managed register

Assisted customers

Prepared food

Cleaned theaters after showings

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