Customer Service Assistant

Melissa Loren Rose

**** *** ******, ***** ******* CA 93110

**********@*****.*** 310-***-****

Talented Office Assistant

Nine years experience providing superb customer service and problem

resolution. Strong work ethics, punctual, a fast learner and has the

ability to take on challenge.

Data Entry, scheduling, filing, Hard working and highly organized

faxing, and email correspondence Pleasant and friendly demeanor

Well-developed administrative Able to work independently or with

abilities

Strong background in customer others

relations

Computer Skills

. Obtained certificate of completion in Excel and Power Point (introduction

& intermediate) at Computer Training Source, New York (2009)

. Familiar with Outlook and Word

. Proficient with Sage MAS 90

Professional Experience

Arthur C. Klem Inc., Long Island City, New York

(2/04 - 1/11)

Since 1936 A.C. Klem has been providing plumbing, heating, drain cleaning,

and renovation estimates to Manhattan and parts of the Bronx, Brooklyn,

Queens and New Jersey.

Office Assistant

. Provided administrative support to office manager and accountant to

ensure proper communication between vendors and clients

. Accountable for creating error-free invoices (data entry) and mailing out

in a timely manner

. Maintained and organized accurate customer accounts with full discretion

for all clients

. Trusted with taking high-profile clients credit card information

. Responsible for scheduling work to best suit the customer while

maximizing company time

. Created and maintained weekly employee lunch dues for management expense

report

Goldenmine.com, Los Angeles, CA

(10/03 - 1/04)

An on-line jewelry site that offers quality jewelry at competitive prices.

Marketing Intern

. Communicated with various webmasters; maintained partnerships

. Credited with generating interest in website by earning a Google ranking

UCLA - John Wooden Center, Los Angeles, CA

(9/01-11/03)

UCLA Recreation Center where students, faculty, staff and alumni members

pay to participate in fitness programs and/or outdoor adventures.

Office Clerk/Assistant Clerk

. Provided class information to customers while handling busy phone lines

and assisting supervisors

. Coordinated and confirmed conference meetings for various departments in

building

. Collaborated with supervisors and created presentations to ensure maximum

class enrollment

Education

Bachelor of Arts, History

University of California, Los Angeles (UCLA)

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