Quality Assurance Manager
Resume:
DANIEL BURNS
Santa Clara, CA 95054
Phone: 408-***-****
Email: ********@*****.***
WORK EXPERIENCE:
FREELANCE COMPUTER REPAIR 5/2010 - 4/2011
Laptop Repair Technician
Worked on PC and Mac Laptops
Repaired, replaced, and upgraded laptop hardware
Installed Operating Systems (XP, Vista, Win7, OSX - Leopard and Snow
Leopard)
Removed viruses from PC laptops (with and without the use of third party
software)
Installed applications
Backed up user data
Physically cleaned each laptop
Installed system updates
INTACCT 7/08 - 3/2010
Technical Solutions Consultant
Created custom .pdf invoices, statements and other accounting documents
using XSL-T, X-PATH, XML, and XSL-FO
Queried XML API and populated invoices with customer data
Set up custom integrations with Salesforce.com
Wrote custom PHP scripts to add functionality to custom invoices
NHN USA (www.ijji.com) 9/06 - 11/07
Quality Assurance Tester
Tested online multiplayer PC games and flash games
Localized incorrect Korean to English translations
Created and executed test plans
Entered bugs into a database
Tested web pages
Tested router and operating system compatibility
Evaluated games for potential acquisition
Tested "hacks" (Discovering hacks through gameplay, forums, and known game-
hacker websites, downloading, and testing the hacks, reporting the sources,
instructions, and functionality to developers, and testing/confirming hack
fixes with each version update)
ATARI 8/04 - 1/06
Quality Assurance Tester
Tested PC, Playstation 2, and X-Box games
Entered bugs into a database
Regressed bugs fixed by the developers
Worked offsite with developers(Collective and Shiny)
Wrote game evaluations
EP!K NETWORK CENTERS 1/02 - 8/04
IT Technician
Assembled, repaired, and maintained computers and network
Installed games, updates, and programs
Ran administrator software(CyberCafePro)
Assisted Customers
EDUCATION:
Willow Glen High School - San Jose, Ca
De Anza College - Cupertino, Ca
PROFESSIONAL EXPERIENCE WITH:
Windows (Win7, XP, 2000) X-PATH LAN/WAN Setup
Mac (OSX) XML Microsoft Office Suite
Computer repair (PC & Mac) XHTML Bugzilla
CSS SalesForce.com
Network Troubleshooting PHP Adobe Photoshop
XSL-T SQL VPN/VNC
XSL-FO
REFERENCES:
1. Tim Miller
Director of Technical Services, Intacct Corporation
125 S. Market St. #600
San Jose, CA 95133
*******@*******.***
Tim was my manager when I worked at Intacct (my most recent place of
employment).
2. Louis Sterio
Technical Solutions Consultant, Intacct Corporation
125 S. Market St. #600
San Jose, CA 95133
*******@*******.***
Louis was my coworker when I worked at Intacct.
3. Mike Yim
Assistant Lead, Quality Assurance, Atari
****@*******.***
Mike was an assistant lead at Atari where I worked directly under him.
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