Administrative Assistant Customer Service
Resume:
Yvette Ruiz
Sunnyvale, CA. 94085
email:************@*****.***
Summary of Qualifications:
• Highly skilled in computer software
• Personable and persuasive in communicating creatively with all cultures and economic levels
• Excellent sales skills and people skills
• Self-motivated and confident in making independent decisions
• Organized and able to meet all deadlines
• Multi-task oriented
• Reported directly to Vice Presidents, Directors and Mangers in several employments throughout
the years
• Invoicing
• Vendor Collections
• Payroll for over 6,000 people
• Entrusted with the most complex customer service issues as a result of exceptional ability to
promptly resolve concerns and satisfy customers.
• Highly skilled in event management
• Dealt with work comp and processed LOA and disability forms from EDD
Skills:
10-key by touch/data entry, uses of various fax/copy machines, scanners, computers, pc, Mac, phone
systems. Type 65wpm
Software skills:
Windows, Microsoft Word, AmiPro, PowerPoint, Microsoft Access, Outlook, Excel, Lotus Notes, Clarify
Database, FileMaker Pro, SAP, Oracle, People Soft, EZ Access, PhotoShop, Staff Suite, Quickbook and
many others
Education:
HS Diploma - Sunnyvale High School
General Education - Attended 4 Semesters - De Anza College
Certified Medical Assistant - Bryman College
2009 -March 01, 2011 2 Foot surgeries - Sunnyvale, CA.
• I had 2 foot surgeries
2006 - 2009 West Valley Staffing/Payroll Processor - Sunnyvale, CA.
Audit weekly payroll and time cards for over 2,000 employees
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Process weekly invoicing
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Process and Print out payroll checks for associates on a weekly and bi-weekly base
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Process weekly EDD requests
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Process weekly garnishments
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Dealt with Clients regarding any discrepancies on invoices
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Process vendor collections
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Process weekly direct deposit vouchers
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Process quarterly reports for clients
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Process expense reports for temporary employees
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2003 - 2006 NUMMI Dispatcher/Administrative Assistant/Payroll reported to Directors and
Managers of Human Resource - Fremont, CA.
Processed weekly time cards for 6,000 employees
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Audit lunch deductions for 6, 000 employees
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Order all supplies and distribute for Human Resource department
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Took all emergency calls for 6, 000 employees
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Managed and file all of the Written Corrective notices and terminations
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Duties included working and processing work comp, LOA and disability claims for employees
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Answer phones and dispatch calls to appropriate technicians and or Managers and Directors or
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employees
Work very closely with technicians, Managers, Directors and employees to determine problem
•
areas
Maintained transfers
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Maintained “Shift Reports” for the group leaders
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Prepared breakdown reports for the next day
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2002 - 2003 PROSTAR Staffing Temp Agency Administrative Assistant - Sunnyvale CA.
Executive Administrative assistant
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Customer Service with heavy telephone usage
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General office and clerical duties
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2000 - 2003 Applied Materials Executive Administrative Assistant - Reported directly to Directors
and Managers of Sales and Purchasing - Santa Clara, CA
Resolved wide range of customer problems, applying diplomacy and assertiveness to delivery
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delays, fee and culture/communication barriers
Maintained Billing drop ship parts in a SAP program
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Did all expense reports for Directors and Managers
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Handled all travel arrangements
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Handled all supply orders
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Handled all meeting and conference calls
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Maintained accounts payable, and accounts receivables
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Maintained excellent transcribing and typing up reports for various positions
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Responsible for creating Hotel and logistics for trade shows including all the entertainment and
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food services
Handled all calendar scheduling for Directors and Managers and also supported the whole group
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Responsible for all Recall parts which include various functions in which to keep track of parts
•
that were recalled
1998 - 2000 3dFX Interactive Executive Administrative Assistant - Reported directly to the VP of
World Wide Marketing and Sales - San Jose, CA
• Trade show coordinator for special projects
• Responsible for all travel arrangements
• Responsible for all expense reports
• Responsible for all logistics
• Responsible for quarterly budgets
• Created new databases for quarterly budgets
• Order all supplies for our department and for shows
• Support the whole group
1998 - 1998 El Camino Hospital Executive Administrative Assistant - Reported to 8 Benefit
Managers - Mt. View, CA
Created all pamphlets for different companies
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Handled all expense reports
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Handled all travel arrangements
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Handled all supply orders
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Supported the whole group
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Created presentations
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1997 - 1998 Hewlett Packard Executive Administrative Assistant - Reported to Director and
Managers of Worldwide Field Technical Engineering Education Staff
Santa Clara, CA
Was also trade show coordinator for special projects
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Responsible for Product Clinic, Lobby Vendors, Trade show events and presentations for the
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Field Technical Engineering Staff
Responsible for creating Hotel and logistics for trade shows including all the entertainment and
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food services
Handle all expense reports
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Created presentations
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Handle all travel arrangements
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Meeting and conference coordinator
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Handled all confidential letters and reports
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Handle all calendar scheduling for Director and Mangers
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Responsible for all supplies for our department and for trade shows
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Contact this candidate