Customer Service Assistant
Resume:
Caroline W. Lovitt
Richmond, VA 23234
804-***-**** email: abhaok@r.postjobfree.com
Summary
Focus driven professional with progressive experience and a proven track record of success in the areas
of: Banking Operations, Finance and Accounting, Information Technology (IT), Automated
Clearing House (ACH), Wire Transfer, Savings Bond Administration and Customer Service.
Detailed-oriented with strong analytical, organizational, and problem-solving skills. Possession of
excellent interpersonal skills and effective oral and written communication skills to interact with
businesses, management, co-workers and the general public.
Meadwestvaco 11/2008 - 08/2010
Payment Analyst
Legacy and SAP system payment runs which included timely and accurate processing of ACH, EDI,
Foreign Wires and Positive Pay/Check Files. Paid invoices, bills, statements for goods and services
rendered by outside contractors, vendors or supplies. Validated payment accuracy by reviewing system
reports for reasonableness prior to releasing payments. Monitored accounts for returned ACH/Check
Void payments. Analyzed vendor master information to determine payment methods were setup
accurately. Worked closely with the Data Center staff to correct payment method issues. Handled
reconcilement issues from all payment files. Supported Corporate Treasury Operations. Monitored all
bank activity for JP Morgan Chase Bank, Bank of New York Mellon and Scotia Bank Canada. Served as
backup for MeadWestvaco Travel Vision (MTV), online expense reporting application for U.S. employees.
Some of the expenses processed included: lodging, air, travel, car rental, meals and entertainment.
Federal Reserve Bank Of Richmond 12/1985 - 06/2005
Fiscal Securities Assistant
Submitted and monitored jobs in Time Sharing Option (TSO) system. Processed Regional Delivery
System (RDS) exceptions and arbitrations. Performed various settlements, researches problems and
out-of-balance conditions.
Handled customer inquires timely and professional.
Accurately prepared written correspondence to financial institutions and the general public.
Met monthly established deadlines.
Computer Operator A
Provided daily Information Technology (IT) support for the clearing of check items to Check Service
Departments located within the 5th District Federal Reserve Bank System. Diagnosed, documented and
coordinated resolutions regarding processing and hardware issues with vendors and support groups.
Performed Initial Program Load (IPL) and executed scheduled mainframe maintenance and changes.
Operated and monitored Unisys V530 mainframe computers.
Ran authorized programs, creates system backups, prints and distributes reports.
Exchanged information on system abnormalities and hardware problems with on-coming shift.
Staff Assistant A
Provided End-of-Day/Open of new business day services to ACH Fifth District and Boston depository
Institutions. Provided quality customer service by processing ACH transactions quickly, accurately and
professionally.
Monitored and submitted jobs on TSO and CA7, knowledge of PEP + and CICS
Monitored the ACH system every 15-20 minutes for pending or rejected ACH files.
Monitored Bulk data for file problems, researching item/file traces, processed remakes, deletes, reversal
and ACH file exceptions.
Prioritized and manages multiple tasks, while meeting required deadlines.
Excellent interpersonal and organizational skills.
Superior problem solving and analytical skills. Interacted closely with programmers, depository
institutions, and electronic payments associate vendors, FEDACH, FRAS, CCI, II, III and Computer
Operations, ensuring that institutions system discrepancies were resolved in a timely and effective
manner.
Supported projects during testing, procedure writing, training and implementation conversions ensured
that institutional submission deadlines were met by the adherence to established ACH rules and
regulations. Reconciled and posted debit and credit items, general ledgers /suspense accounts into the
Integrated Accounting System (IAS).
Wire Transfer Assistant
Responsible for reviewing and releasing wires in a high production environment.
Performed wire transfers for receiving and depository institutions.
Assisted with wire transfer settlement. Maintained an accuracy rate of 99.8%.
Identified and resolved wire discrepancies.
(Temporary Contract Positions)
Manpower Professionals @ (Wachovia Securities) 03/2006 - 11/2008
Operations Specialist Jr.
Processed allocations of equity and option trades, resolution of trading issues, and updating daily
statistics. Worked closely with the Wachovia traders, money managers and trading desk.
Sapphire Technologies @ (Bank of America)
Computer Operator
Monitored and controlled system performance. Diagnosed and documented hardware problems and
coordinates problem resolution with vendors and support groups. Performed systems IPLS and executed
scheduled maintenance and changes. Responsible for bringing interactive regions up/down at scheduled
times, opening and closing files.
Apex Systems Incorporated @ (Capital One Bank)
Wire Transfer Analyst
Reviewed and processed wire transfer requests using vendor software. Adheres to the accurate and
timely instruction of cash position trading desk monitoring. Ensured that established policies and
procedures were met regarding the verification of proper wire transfer authority; prior to initiating and
releasing wire transactions.
First Place Wachovia @ (Wachovia Securities)
Operations Specialist
Processed service request transfers of client funds and securities such as Fed Fund Wires, ACH, DTC
Deliveries and Journals. Ensured solid delivery and accurate processing and ensured that the financial
transactions were completed in a timely manner to reduce financial exposure to both the clients and to
Wachovia Securities.
Education
John Tyler Community College
Business Management
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