Administrative Assistant Manager

Nicole A. Cross 612-***-****

North St. Paul, MN *5109 **************@*****.***

Dedicated flexible team player with attention to detail. I

encourage you to look below to review my wide variety of work

experience the past 15 years.

Professional Experience

American Red Cross, St. Paul, MN

January 2009 to July 2010

Administrative Assistant II

Responsibilities:

Perform a variety of standard, advanced and confidential

secretarial and administrative duties. Draft Memoranda and prepare

correspondence, and reports. Maintain computer-based and paper

files. Answer and screen telephone calls, and open and distribute

mail for department unit.

Lookup donor information for donors when they call

. Mailings with Mail Merge

Reserve Conference Rooms

Meeting set up

Order office supplies

Retrieve donor files from Microfilm

Auto Text

Outlook, Word, Excel, PowerPoint, Reflection for UNIX and Digital

Sessions

3M ESPE Dental Products, St. Paul, MN

August 2008 to December 2008: Contract Job

Executive Administrative Assistant

Responsibilities:

. Maintain schedule for Quality/Regulatory/EHS Division Manager

Travel Arrangements for Quality/Regulatory/EHS Division Manager

. Purchase orders

Metrics

Order office supplies

Prepare office for new hires; computer, phone

Lotus Notes, Word, Excel, PowerPoint, PeopleSoft

ORIN USA Inc., Roselle, IL

November 2007 to April 2008: Contract Job

Administrative Assistant

Responsibilities:

. Technical and Professional Administrative support for wireless

industry

. Purchase order monitoring, review documents for proper formatting

and labeling, and misc. duties

MS Outlook, Word, Excel

T V America, New Brighton, MN

March 2000 to September 2007

T V Management Services Project Coordinator/Business Development

Assistant

Responsibilities:

. Assist 7 auditors and 4 subcontractors TMS West Region

. Quoting, schedule audits, creating engagements, projects, tasks

within Changepoint, entering time and expenses, purchase order

monitoring and client invoicing for services performed

Assist Account Executives in our sales department, mailings, order

and stock marketing brochures, generate letters and send marketing

packages, run reports for Account Executives, and cold calling

MS Outlook, Word, Excel, PowerPoint, Adobe

T V America, New Brighton, MN

April 2001 to September 2007

Changepoint Trainer

Responsibilities:

. Train new hires on our client database and keep all existing

employees up to date on new releases

TUV America, New Brighton, MN

March 1997 to March 2000

Management Information System & Electro Magnetic Compatibility

Administrative Assistant and Intra.Doc Coordinator

Responsibilities:

. Assist US EMC Manager and Engineer in charge with corrective and

preventative action follow-up. Travel arrangements, general

correspondence, and copy/distribution of material and special

projects as assigned. Maintain knowledge of proper operational

procedures of office equipment including printers, copiers,

facsimile machines, and postage meter

. Provide technical, trouble shooting skills by upgrading computer

hardware and software applications and support user issues.

Primary contact for Intra.Doc! web based internal document control

system

Maintained Intra.Doc web base system, formatted documents and basic

HTML

Underwriters Laboratories Inc., New Brighton, MN

August 1995 to March 1997

Administrative Assistant

Responsibilities:

. Maintained the office while the office manger was out on sales

calls, ordered office supplies

. Answering phones, copy/distribution of materials to customers

. Create projects for clients in the client database

Education

Minneapolis Business College, Roseville, MN

Administrative Assistant graduate

Diploma

June 1995

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