Customer Service Insurance
Resume:
Resume - Brenda Fourie
Chandler, Arizona 85286
E-Mail - ************@***.***
Summary
Client focused Customer Service Professional with extensive experience in
problem resolution, client retention and identifying opportunities to
satisfy and excel client expectations thereby growing and maintaining the
existing client base. Maintains and continually hones solid customer
service skills to ensure successful clientele exposure to the highest
standards of service in the Insurance Brokerage and Food Industries.
Business Domain: Insurance Brokers, Auditing and Accounting,
Food Industry
Career History
Starbucks West Chicago, Illinois
Customer Service Representative 2006 - 2011
As a Customer Service Representative at the West Chicago store, successful
in growing the client base by meeting the customer 'experience'
expectations while and ensuring that the front office configuration was
well maintained and adequately resourced. Duties encompassed the
following:
Built good relation with customers, matching behavior patterns to Corporate
Strategy
Enhancing the customer experience by providing a personal touch that
created an atmosphere where the customer benefited from a personalized
service
Volunteer - School PTA 1998 - 2006
From 1998 until 2006, I exited the business world to raise my daughter,
while volunteering in the community by shifting my focus to PTA
involvement, performing the following duties:
Room parent at elementary school
Organization of classroom parties and end of year parties
Safety patrol at school drop off zone
Volunteered home environment and time for day care services.
Saybre Zuccarelli Insurance Brokers Johannesburg (South
Africa)
Insurance Broker (short term) 1993 - 1998
During tenure as an Agent Broker responsible for the renewal and
negotiation of new and existing client contracts, I was successful in
balancing the clients needs while adhering to corporate objectives by
utilization of negotiation skills. Create and maintained customer
contracts for Home, Vehicle, Corporate Hazard and Liability. Specific job
requirements were as follows:
Negotiating renewal terms with Insurance Companies
Preparation of renewal presentation documents
Premium calculations
Claims settlement
General correspondence
Client contact
Glenvaal Dewar Rand Johannesburg (South Africa)
Insurance Broker (Householders, Vehicle and Corporate) 1987 - 1993
As a Broker responsible for ensuring that renewal terms with Insurers were
negotiated in the best interest of Client base, duties included preparing
and presenting renewal proposals to clients. Responsible for building and
maintaining client relations in order to secure the business while
enhancing client trust. Corporate client market exposure resulted in the
following job functions:
Negotiating renewal terms with Insurers
Preparation of renewal proposals
Premium calculations
Claim settlement and disputes
General office correspondence
Customer relationships
CRP Insurance Brokers Johannesburg (South Africa)
Insurance Broker (Householders and Vehicles) 1983 - 1987
In 1983, an opportunity was provided to grow my customer skill set and in
this capacity the following job functions were included:
Negotiating renewal terms with Insurers
Preparation of renewal proposal and past claims experience for clients
Premium calculations
Claim settlement
General office correspondence
Customer relationships
Professional Certifications
Certificate of Proficiency - Insurance Institute of South Africa
Education
High school diploma - Marandellas High School (Zimbabwe)
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