Customer Service Engineer
Resume:
STEPHEN R. GOMES
METHUEN, MA **8444
******@*******.***
OBJECTIVE: POSITION AS A COMPUTER TECHNICIAN OR FIELD SERVICE ENGINEER
IN A COMPUTER MANUFACTURING OR SERVICE COMPANY.
SUMMARY: WELL ROUNDED SELF-STARTER POSSESSING A BROAD RANGE OF
KNOWLEDGE IN COMPUTERS, ELECTRICITY,NETWORKS AND CUSTOMER SERVICE
• WINDOWS 7, XP AND VISTA, MS OFFICE
• MSDOS(ALL VERSIONS)UNIX AND RED HAT LINUX
• WINDOWS NT, 2000 CLIENT AND SERVER,
• WINDOWS 2003 PROFESSIONAL AND SERVER
• BASIC ELECTRONICS, AC AND DC ELECTRICITY
• DIGITAL ELECTRONIC CONCEPTS, POWER SUPPLIES
• COMPTIA A+ AND NETWORK + CERTIFICATIONS
• TCP/IP, LAN/WAN, SECURITY, POS REGISTERS
EXPERIENCE:
TOLT SERVICE GROUP 6/2005 TO 4/2008
TEMPE, AZ
FIELD SERVICE ENGINEER
INSTALLATION, MAINTENANCE AND REPAIR OF A WIDE VARIETY OF IT AND POS
EQUIPMENT FOR SHAW'S SUPERMARKETS INCLUDING
• HUGHES MMV SATELLITE SYSTEMS, WIRELESS NETWORKS
• DELL, HP SERVERS AND WORKSTATIONS, ROUTERS
• SCANNER/SCALES, LEXMARK AND HP PRINTERS
• CAT 5 CABLING,P.O.A. EQUIPMENT AND PATCH PANELS
• IN ADDITION TO THE ABOVE I HAD RESPONSIBILITY FOR
• TRAINING NEW HIRES,GETTING THEM UP TO SPEED
• MEETING DEADLINES AND GETTING EQUIPMENT UP ASAP
• MANAGEMENT OF NEW FORD ECONOLINE VAN WITH $10,000
• WORTH OF INVENTORY
• TROUBLESHOOT,REPAIR,INSTALL APC BOXES
• TECH SUPPORT TO OTHER FIELD ENGINEERS
CTSC SERVICES 7/96 TO 1/2005
ALEXANDRIA, VA
IN-HOUSE TECHNICIAN
REPAIR AND MAINTENANCE OF A COMPUTER NETWORK SYSTEMS IN A CLIENT
SERVER ENVIRONMENT HELPING THE CUSTOMER WITH HARDWARE, SOFTWARE
AND NETWORKING ISSUES. DOING UPGRADES AS NEEDED.
• IBM, DELL AND HP SERVERS, DELL WORKSTATIONS
• REEL TO REEL TAPE DRIVES, SCSI OPTICAL DISK DRIVES
• PREVENTIVE MAINTENANCE, SOFTWARE ISSUES, 24 HOUR SERVICE
• HIGH VOLUME HP AND XEROX PRINTERS
DATA NATIONAL 5/93 TO 11/93
BURLINGTON,MASS
BENCH TECHNICIAN
RESPONSIBLE FOR REPAIR AND MAINTENANCE OF VARIOUS TYPES OF COMPUTER
HARDWARE SUCH AS MONITORS, TERMINALS, DOT MATRIX PRINTERS, LAPTOPS
AND PC'S. I TROUBLESHOT TO COMPONENT LEVEL POWER SUPPLIES, MOTHER
BOARDS AND LOGIC BOARDS
CTS SERVICES 8/91 TO 7/92
FRANKLIN,MASS
BENCH TECHNICIAN
RESPONSIBLE TO REPAIR,MAINTAIN AND TROUBLESHOOT VARIOUS TYPES OF
MONITORS AND TERMINALS SUCH AS SAMSUNG, DIGITAL,WYSE, IBM AND HP
I HAD RESPONSIBLITY TO TRAIN STUDENTS FROM THE MIT CO-OP PROGRAM.
PRIOR EXPERIENCE:
• AIRCRAFT MECHANIC FOR AIR NATIONAL GUARD
• SENIOR SYSTEMS TECH FOR DIGITAL EQUIPMENT CO.
• ASSEMBLE,REPAIR AND TEST REEL TO REEL TAPE
• DRIVES FOR COMPUTERLINK, INC.
• REPAIR OF ELECTRO-MECHANICAL DEVICES FOR
• DECISION DATA COMPUTER CO,.
EDUCATION:
CONTROL DATA INSTIUTE
BURLINGTON, MASS
GRADUATE OF THE COMPUTER TECHNOLOGY CURRICULUM
MILITARY:
HONORABLE DISCHARGE FROM THE AIR NATIONAL GUARD
CURRENT:
ADVOCATES, INC.
FRAMINGHAM, MASS
LIFESKILLS TRAINER 9/2008 TO PRESENT
VARIED DUTIES AND RESPONSIBILITES AS A LIFESKILL TRAINER. THE FOCUS IS TO
HELP THE CLIENTS AT DOUGLAS HOUSE GET THE ASSISTANCE THEY NEED TO LIVE
NORMAL, PRODUCTIVE LIVES. I HELP THEM MANAGE THEIR FINANCES, GET THEM
INVOLVED IN THE COMMUNITY WITH SUITABLE EMPLOYMENT OR VOLUNTEER
SERVICE. ACT AS LIASON BETWEEN THEM AND THE STAFF NURSE WITH ANY
HEALTH ISSUES, SCHEDULE TIME TO DO SHOPPING AND BANKING AND
RECREATIONAL
ACTIVITIES. HELPING THEM WITH THEIR COOKING, CLEANING AND OTHER DAY TO
DAY ACTIVITIES
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