Customer Service Administrative Assistant

IRIS DOGGETT

**** * ********, **** **, Chicago, IL 60622 . 312-***-****

****.*******@*****.***

QUALIFICATIONS

. Three years experience in telecommunication provisioning and project

management; worked with technicians, local exchange carriers and end

users.

. Seven years experience in office and administrative support that

included accounts payable, accounts receivable, collections, and

customer service.

. Software: Microsoft Word, Excel, Outlook, PowerPoint, Quickbooks, and

Kronos Workforce

EDUCATION

DeVry University, Chicago, IL 02/2010

BS in Network Communications Management. Graduated Cum Laude with a 3.50

GPA.

EXPERIENCE

Service Delivery Representative

Access One, Inc., Chicago, IL 06/2007-02/2010

. Successfully managed (T1) circuit installation projects for

approximately 40 customers per month.

. Communicated project milestones via phone and email to set appropriate

customer expectations.

. Scheduled field technician for customer premise wiring and equipment

installation.

. Coordinated and scheduled testing of the new circuit with network

technicians and equipment vendors to reduce downtime.

Accounts Receivable Representative

Access One, Inc., Chicago, IL 04/2005-06/2007

. Placed monthly collections calls to secure payments that resulted in

95% of delinquent accounts brought current.

. Researched customer billing disputes and provided a written

determination within 30 days of dispute acknowledgement.

. Evaluated and approved credit for new accounts.

. Updated, organized and uploaded departmental training documents to the

intranet for new hires.

. Awarded Employee of the Month in October 2006 for discovering a $5,000

billing error.

Office Manager

Lake Point Foods, Chicago, IL 01/1999-04/2005

. Performed all accounts payable and accounts receivable.

. Increased productivity by replacing hand written price sheets with an

Excel spreadsheet.

. Eliminated monthly cost of printed invoices by designing company

invoice in QuickBooks software.

. Submitted employee hours to outside payroll agency for bimonthly

payroll.

. Purchased all office supplies and equipment.

Administrative Assistant

Financial Relations Board, Chicago, IL 06/1986-12/1989

. Provided support to three marketing executives that included answering

10 phone lines, word processing and coordinating national investor

meetings.

AFFILIATIONS

Alpha Chi National College Honor Society 02/2009

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