Manager Assistant
Resume:
NATALYA E. CARMONA
**************@****.***
** ***** ***, ******* ** 06451
OBJECTIVE To obtain a position and connect with a progressive
organization that is proactive and inclusive, and where I
can utilize my skills and talents, while furthering my
education.
EDUCATION Master of Arts
New York Institute of Technology
Major: Communication
Concentration: Public Relations/ Advertising
Bachelor of Science
Western Connecticut State University
Major: Justice and Law Administration
Concentration: Legal Studies
TRAINING: Prevention Training Program. The Consultation Center.
. Promoting Positive Racial/Ethnic Identity Among
Adolescents
. Group Work with Adolescent Girls
. Legal Issues and Emotional Dynamics in Grandfamilies
WORK EXPERIENCE
Children's Community Programs Inc. STEP Program (09/10 -
present)
Non Profit Educational Based Program for At-Risk Youth.
Community Case Manager
. Completes accurately and in a timely manner all necessary forms,
case records and statistical reports. Submits such documentation to
the supervisor/manager within the designated time lines.
. Provides advocacy, assessment, and case management services to
individuals, families and groups.
. Conducts outreach and intake as assigned.
. Facilitates groups as needed, such as health and life skills.
. Counsels and aids individuals and families requiring assistance,
including but not limited to problems such as personal and family
adjustments, finances, employment, food, clothing, housing, and
physical and mental impairments to determine nature and degree of
problem.
. Refers program participants to community resources and other
organizations.
. Provides transportation to clients and families when needed.
. Provides one on one attention to students and or clients when
needed in the classroom.
. Engages the youth and family while youth is incarcerated or in a
residential placement.
. Helps program participant to modify attitudes and patterns of
behavior by increasing understanding of self, personal problems,
and program participant's part in creating them.
. Assists clients with college applications and FAFSA application.
. Communicates often with juvenile parole and clinical staff in order
to effectively ensure youth's success in transitioning back into
the community.
Rushford Center Inc. (09/09 - 05/10)
Substance Abuse and Mental Health Treatment Facility
Client Service Representative
. Obtain, maintain, and update client's demographic and financial
information.
. Verifying third party payer's eligibility/benefits and obtain
authorization before services are rendered.
. Managing multi-line telephone system efficiently in a professional
manner.
. Performing administrative duties, including but not limited to word
processing, maintaining spreadsheets, data entry and filing.
. Collecting and posting all in-person client payments.
. Responding to client's inquiries (in person or via phone) prior to
treatment regarding financial policies and client financial
responsibilities.
. Assisting clients in preparing financial aid applications when
necessary.
. Effectively listen for triggers to direct clients to crisis or
medical triage as necessary.
. Print and provide clinicians with necessary paperwork and labels to
further process drug screens.
. Schedule appointments for new clients as well as internal
transfers.
. Performing additional responsibilities and /or special projects as
assigned by supervisor.
. Working with program staff to support program utilization,
productivity and financial goals.
Flanagan & Peat Attorneys at Law (09/08-03/09)
Attorney's Assistant
. Assisting with the preparation of documents and writs.
. Answering calls and assisting debtors with setting up payment plans as
well as answering any other question or concern they may have.
. Pulling files, making copies of debtor's bills and mailing them to
their home when requested by debtors.
. Calling businesses to do verifications of employment.
. Calling town assessors to confirm ownership of debtor's properties.
. Accepting and processing payments by our clients as well as debtors.
. Faxing withdrawals and satisfaction judgments to Centralized Courts.
NATALYA E. CARMONA
Page 2
WORK EXPERIENCE - Continued
Flanagan & Peat Attorneys at Law (09/08-03/09) - Continued
Attorney's Assistant
. Preparing paid in full letters as requested by debtors.
. Entering data into business system such as docket numbers, and
important notes regarding case.
Robert's Ave Elementary School (09/05-11/07)
Teacher's Assistant
. Assisted with students who needed extra attention in reading and
math.
. Helped supervise and train students that would perform in the
school's plays and musicals.
. Clerical duties such as copying, faxing and laminating.
. Assisted media teacher with the signing out and maintenance of the
books in the media center.
. Corrected student's assignments when requested by the teachers.
. Performed any additional special projects or tasks as requested by
supervisor.
SKILLS
. Fluent in English and Spanish.
. Excellent oral and written communication skills.
. Detail oriented with well developed problem solving abilities.
. Highly motivated individual with leadership abilities.
. Experience with MS Word, Excel, as well as PowerPoint.
. Ability to perform multiple tasks under strict deadlines along with
variations in workload/duties and maintain flexibility throughout.
REFERENCES: Upon request.
Contact this candidate