Customer Service Assistant
Resume:
CAROLYN MURPHY
San Francisco, CA 94129
**************@*****.***
SUMMARY
Proven leader with extensive writing, editing, and proofreading experience.
Recognized as an effective and motivational team player in non-profit and
corporate environments. Consistent in meeting deadlines, improving customer
satisfaction, and developing strong community relationships.
EXPERIENCE
TANLOKKEN GENEALOGY PROJECT, May 2011-Present
Research Assistant
Compiling a record of the Tanlokken family tree, with information dating
back to 7th Century Norway.
* Proofreading/Editing/Fact-checking family member information with
records
* Accurately entering data
* Adhering strictly to deadlines
CALIFORNIA COLLEGE OF THE ARTS, Oakland, CA, Jan-May 2011
Teaching Assistant
English composition and literature for undergraduates, specializing in
instilling a greater sense of empathy and compassion in a global context.
* Proofread/line edited and graded papers by specific deadlines
* Led class discussion and encouraged independent thought
* Taught formal essay-writing technique
* Tutored and interacted with the students one-on-one
ELEVEN ELEVEN LITERARY JOURNAL, San Francisco, CA, Jan-May 2010
Poetry and Special Projects Editor
An up-and-coming literary journal that publishes daring, insightful works
of poetry, fiction, nonfiction, art and literary criticism, and visual art.
* Collaborated in combing through large amounts of information in order
to select work to be included in a cohesive manuscript that fit specific
standards
* Proofread and line-edited a large manuscript
* Organized the first publication of late poet Laura Ulewicz in over 30
years
* Wrote and edited copy for the journal, with attention to voicing and
the journal's specific style
LITERARY ESTATE OF LAURA ULEWICZ, San Francisco, CA, Aug 2009-May 2010
Research Assistant
An effort led by Stephen Vincent, executor and artist, to archive the
manuscripts, journals, and personal correspondence of late poet Laura
Ulewicz (1939-2007), and compile a manuscript of Selected Poems to be
published.
* Compiled/Edited/Proofread a cohesive manuscript
* Organized an archive (multiple file boxes) of Ulewicz's salvaged
manuscripts, journals, correspondence, and biographical information
* Created Ulewicz's Wikipedia page
* Advocated her work to Eleven Eleven
STARBUCKS COFFEE COMPANY, San Francisco, CA, Jan 2009-Dec 2010
Barista
Served as the face of an international corporation with a specific brand
image while providing world-class customer service.
* Adhered strictly to company and QA standards
* Provided warm, efficient customer service and thrived in a fast-paced,
often chaotic environment
* Performed duties above and beyond job description-managed other
baristas in the event of understaffing and trained new baristas
UC RIVERSIDE STUDENT RECREATION CENTER, Riverside, CA, Sept 2005-Dec 2008
Supervisor
Supervised the front counter operations for the recreation facility, whose
mission is to offer the widest variety of organized recreational activities
to help the students, faculty and staff of a major California university
develop a positive attitude toward lifelong fitness.
* Evaluated job candidates and made hiring decisions
* Trained new employees, managed and scheduled a staff of 15-20
* Provided customer service as the face of the organization and over the
phone
* Wrote the new business policy manual
* Sold memberships and spots in recreation classes, worked with
confidential information
* Enforced access policies and rules/regulations
EDUCATION
* MFA, California College of the Arts, San Francisco, CA
Writing
* BA, UC Riverside, Riverside, CA
English, Cum Laude
AFFILIATIONS
Omicron Delta Kappa Leadership Honors Society
Leukemia and Lymphoma Society's Team in Training, Mentor/Fundraiser 2006-
2007
Marathon Runner, 9 times since 2006
UC Riverside Wind Ensemble, First-Chair Alto Saxophone 2006-2008
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