Technician Active Directory

Benjamin H. Beckwith

** ******* ***** ***. * 617-***-****

Cambridge, MA 02138 **********@********.**

SUMMARY OF QUALIFICATIONS

Education and experience in troubleshooting and maintaining computer and

network systems and applications. Extensive experience in teaching and

supporting end users to accomplish personal and organizational goals.

Experience supporting network servers and their applications. Experience in

planning and performing computer deployment and configuring for

organization wide rollouts.

Knowledge and experience in the following areas:

? Windows XP/Vista/Win7

? NT/2003/2008 Server

? Network Support

? Software installs/fixes

? Hardware installs/fixes

? MS Office 2003/2007

? Active Directory/DNS

? Norton Ghost/Acronis

? Exchange/Lotus Notes

A+ Certification October 2007

EDUCATION/TRAINING

American Career Institute 2007-2008

Master Certificate in PC Service and Network Support

Cambridge, MA

. Installed and configured Hardware and Microsoft software. O.S. and

applications

. Constructed and tested networks with Windows Server NT, 2003, Exchange

Server

. Configured Active Directory, DNS, DHCP

EXPERIENCE

Tech Networks of Boston January 2011 - June 2011

Help Desk Specialist/Backup Coordinator Boston, MA

. Provided customer support by phone and remote sessions for

applications, Windows and Mac desktops, laptops, mobile devices and

servers and network devices for 50+ organizations

. Monitored and maintained backup programs for 50+ companies. Remediated

backup failures.

. Revised backup tracking spreadsheet to facilitate tracking and

addressing backup issues

Raytheon Corporation April 2010 - January 2011

Desktop Support Specialist Waltham, MA

. Coordinated and enacted the deployment of 150+ computers

. Provided deskside computer and Blackberry support for 500+ employees

. Ordered and installing hardware and software

. Developed forms for procedures and instructions and revised

accordingly

The Career Institute of American International College

October 2008 - October 2009

Technical Services Manager - Part-Time

Cambridge, MA

. Diagnosed and resolved issues of 75+ computers

. Successfully deployed new versions of software to disk images

. Assisted students, instructors and staff in solving computer issues

. Configured accounts in Active Directory

Various agencies in Boston Area

January - October 2008

Technical Support and Desktop Support - Contract work of varying lengths

Boston, MA

. Worked with teams in providing computer and printer

refresh/deployments

K-Force/Morgan Stanley September 2008 - October 2008

Team Lead - Deployment Preparation Boston,

MA

. Coordinated team of 15 to survey of 300+ computers to prepare for

deployment

. Selected to complete survey after team work ended

PSG/Wheelock College August 2008

Help Desk Technician-Contract Boston, MA

. Responded to calls and walk ins from staff and students, solving

issues with personal and institutional computer systems

. Imaged drives with Norton Ghost on network for upcoming classes

TAC Worldwide/Massport January 2008

Help Desk Technician Boston, MA

. Responded to calls from users in various Massport offices.

. Solved computer problems in person and on the phone.

. Installed software from network drive

Computer Care and Learning 2007-2009

Computer Business Internship and Technician - Part-Time, Per Diem

Boston, MA

. Installed and configured OS and applications

. Solved various hardware and software issues

. Deployed new computer systems

Computer Tutor/ Troubleshooter 2002-2010

Computer consultant and Tutor Boston Area

. Worked with home and business (mid-range and non-profits) customers

. Providing PC and Mac users support by diagnostics, troubleshooting and

repair as well as installing hardware

and programs

. Tutored Microsoft applications, Internet and e-mail usage

Vinfen Corporation, Webster II Day Rehabilitation Program

1997-2007 Mental Health Counselor

Brookline, MA

. Instructed individuals with mental disabilities computer skills

including basic operation, word processing, internet and e-mail use

for personal and vocational uses

. Maintained organization's computers, supported end users

. Maintained Excel spreadsheet to track client attendance, submit

reports to funding source

Contact this candidate