Customer Service Quality Assurance
Resume:
Ramona Gutierrez
Sebastopol, CA 95472
*********@*******.***
OBJECTIVE
To use my extensive customer service and data management skills to
contribute to the success of your company
AREAS OF EXPERIENCE
Data Entry Peachtree Journal Entries
Customer Service Payroll Business Math
QuickBooks Accounts Payable Self-Motivated
10-Key Accounts Receivable Team Leader
SKILL AREAS
CUSTOMER SERVICE
( Main point of contact via phone and email for product inquiries,
inventory and concerns
( Operated multi-line phone
( Exceeded company productivity and quality standards, improving customer
satisfaction
( Created process instructions for new product and trained employees on
process
( Excellent verbal and written communication skills
DATA ENTRY
( Ability to set up pricing, new customers, print invoices and process
bank reconciliations using QuickBooks
( Responsible for entering and maintaining data using Excel
( Experienced using 10-key to manage data accurately and efficiently
( Presented data to management for quality assurance purposes
WORK HISTORY
Medtronic, Santa Rosa, CA June
2002 - June 2009
Senior Assembler
Participated in the development and transfer of new products to the
manufacturing production team, including training, line support, inventory,
and other duties as needed to efficiently develop the process
Medtronic, Santa Rosa, CA March 2002
- June 2002
Senior Assembler
Responsible for the quality of products and product inventory
Medtronic, Santa Rosa, CA September
1997 - March 2002
Assembler 1 and 2
Line Support
EDUCATION
Accounting with Computer Applications Certificate
January 2010 - December 2010
Empire College, Santa Rosa, CA
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