Administrative Assistant Customer Service

COLLEEN L. HOLLAND

*** ******* ******, ******, ** 07106 ** **********@*****.*** ** (973)

***-****

Advanced PC & MAC: Word, WordPerfect, Excel, Lotus, Corel Draw, Print

Artist, Adobe Photoshop, Access, Outlook, PowerPoint, Quattro Pro for

Windows, QuickBooks Professional and Internet Browser. Typing 50 WPM;

dictation 50 WPM

DOCUMENT MAPPING ANALYST (short term agency assignment) 05/11-present

Becton, Dickinson & Company Franklin Lakes, NJ

Processed, proofread and validated SAP query reports in trace matrix to

ensure traceability requirements. Proficiently cross-referenced and noted

inconsistencies in data to support software configuration, build, testing

and enhancement. Successfully ensured accuracy, internal consistency,

uniformity, and compliance on deliverable's.

TECHNICAL ADMNISTRATIVE MANAGER 2/08-3/11

Computer Matrix, Inc.(Computer Repairs & Service) Brooklyn, NY

Managed the day to day operations of a high volume sales and repair

business. Resolved numerous customer inquiries, diagnosed computer

problems, installed/upgraded/optimized hard drives, and sold

computers/peripherals. Maintained office equipment, inventory control, and

vendor negotiations. Ensured excellent organizational flow; created a

computerized system for tracking orders and equipment. Managed A/R and A/P

utilizing Quickbooks.

OFFICE MANAGER 1/07-2/08

Der Dau Inc. (Custom Boots & Shoes for the Equestrian World)

Brooklyn, NY

Managed the day to day operations of the company. Maintained excellent

customer service via phone, mail, and facsimile; answered customer

inquiries and order status. Oversaw operation and maintenance of office

equipment, inventory control, and supply sources. Coordinated horse show

details (flight/car/hotel accommodations), booth, and media

kits/banners/postcards. Provided executive support to President of the

company including calendar management and T&E. Created and maintained

return boot tracking system that improved production and efficiency within

warehouse. Maintain in-office calendar; keeping track of all

schedules/appointments/UPS shipping. Administrative duties include:

answering phones, greet and assist visitors, filing, faxing, and copying.

A/R and A/P via QuickBooks. Maintained and negotiated advertisement

approval (retrieving from FTP site); reviewed ads with designer for

placement. Supervised clerical support.

EXECUTIVE ADMINISTRATIVE ASSISTANT 2/06-12/06

The Northwest Company (National Sports Vendor-Wholesale Distribution)

Roslyn, NY

Performed numerous administrative functions within the Client Service

Department. Directly supported two executives and five account managers.

Answered/screened telephone. Prepared and maintained department

information, including timesheets, contracts, and invoice payments.

Effective management and prioritization of multiple projects in a time

sensitive environment. Performed other clerical duties as needed, such as

filing, photocopying, faxing, and collating. Excellent attention to detail

in composing, typing and proofreading materials. Worked productively with

others in a team environment with respect and sensitivity for cultural

differences.

EXECUTIVE ADMINISTRATIVE ASSISTANT 2/05-2/06

Long Island University - C.W. Post Campus (Adult Education Department)

Brookville, NY

Provided administrative support to four senior-level directors.

Facilitated the performance of the executives by expertly anticipating and

attending to office and administrative tasks. Reorganized the department's

filing system to facilitate document retrieval and minimize time searching

for files. Scheduled and managed heavy calendars of appointments,

meetings, and travel itineraries. Answered incoming calls-questions about

courses and provided callers with address, directions, referrals, and other

information. Retrieved messages from voicemail and forwarded to

appropriate personnel or department. Greeted on-site visitors; determined

nature of business and announced visitors to appropriate personnel.

PRODUCTION CONTROL CLERK 6/04-12/05

Designatronics, Inc (Manufacturing Facility) New Hyde Park, NY

Heavy data entry of daily work orders and invoices inputted electronically.

Performed as traffic coordinator and liaison for production team; ensured

and followed-up on completion of work orders and shipping dates. General

clerical duties, including: filing, sorting, collating, correspondence,

and phones.

ADMINISTRATIVE ASSISTANT 8/02-6/04

Hempstead School District (Elementary School) Hempstead, NY

Provided administrative support to Principal and Pupil Personnel Services-

Special Education Department. Proficiently utilized strong interpersonal,

organization, customer relations and communication skills; interacting with

parents, administrative staff, school personnel, and students. Maintained

confidential files, attended meetings, recorded minutes, prepared and

distributed documents to attendees. Read, researched and routed

correspondence; drafted letters, copied, faxed, and created certificates-

flyers.

Per Scholas, Bronx NY, June 2008 CompTia A+ & Network + Certifications

Contact this candidate