Customer Service Administrative Assistant

Delores A. Wortham *** Oklahoma St Dyess AFB, TX

***** ***** ******* *********@*****.***

PROFILE

Dependable professional experienced in administrative assistant, customer

service, data entry

Works well independently and as a part of a team

Great attention to detail and meeting deadlines

Excellent communication and customer service skills

EXPERIENCE

Records Clerk*Kelly Services/ American Eagles Airlines *

Abilene TX

Responsible for checking and verifying the correct maintenance procedures

were performed on the airplanes.

Responsible for checking correct the maintenance work order to make sure the

work orders on the airplanes were filled out correctly.

If there was a procedure that was not performed incorrectly the Supervisor

had to be notified, all work done on airplanes must be checked off before work

order could be closed.

After verification of the Maintenance work order the information is entered

i nto Database and archived

P atient Service Representative * Partnership

Employment/EMBCC * Dallas TX

Utilized flowcast system to take inbound calls from patients to resolve medical

i nsurance issues

Excepting payments from patients via phone, updating patient insurance

i nformation in Excel spreadsheet

Assisted lawyers, insurance agencies, with the patients information to help

resolve issues on patient accounts

Order Research Specialist * Partnership Employment/CompUSA

* D allas TX

Ensures complete documentation of order issues is maintained

Research electronic and paper documentation to effectively resolve order issues

Research request for credits to customer accounts resolve customer web order

issues via telephone

Work closely with internal departments as well with customers and vendors to

evaluate situations and take appropriate action

Tax Associate * Venturi Staffing/Bank of America * Dallas TX

Responsible for preparation of business and individual tax returns

Checked for accuracy on tax forms before entering information into tax

database system

Home based Loan Originator * American Best Financial * New

O rleans LA

Find clients who want to obtain a loan for purchase or refinance an existing

loan

Assist clients in completing the loan application, gathered required documents

f rom the clients

Submitted loan application, tracked loan status via my website

Recruit professionals for marketing using targeted selection method

Insurance Mail Associate * Jacobson Solutions/TrailBlazer*

D allas TX

Assisted analyst with corrections on provider/beneficiary letters

Responsible for organizing, preparing provider/beneficiary letters for

shipment

Organized prepared folders for shipment

E DUCATION

Customer Service & Customer Financial Service Certification

New Orleans, Louisiana 2001

Medical Claims Examiner

Richland, College, Dallas, Texas 1995

Professional Secretary Certification

Southern Institute of Business, Plano, Texas 1988

SKILLS

Proficient in Microsoft Word, Excel, PowerPoint, Data Entry, 10,000 KSPH,

Typing 65 WPM, Proofreading, Advertising, Direct Sales

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