Customer Service Assistant
Resume:
Erdem Ozcan
Huntsville, TexasTexasTexas 77340
**************@*******.***
Objective I look forward to joining a company where I can use my finance and accounting expertise. I enjoy
being a part of a team and am eager to use my skills of communication and leadership to contribute my
best to your company.
Skills - Strong interpersonal skills and a great motivator
- Ability to communicate precisely and effectively
- Highly developed leadership qualities as well as a solid team contributor
- Adept at using analytics to determine root cause and develop viable solutions for problems
- Proficient in Microsoft Excel, PowerPoint and Word
Languages: -English, Turkish (native), Spanish (high intermediate-ongoing learning)
Education Sam Houston State University (Huntsville, Texas) 2/2009 – 5/2011
Major – Masters in General Business with specialization in Finance / GPA: 3.50
Related classes taken:
Analysis of Accounting Information
Accounting for Management
Techniques of Statistical Analysis Research
Investments, Institutions, and Managerial Finance
Business Finance
International Finance
International Financial Statement Analysis
Security Analysis and Portfolio Management
Quantitative Tools for Business
Intercultural Business Communication
Dokuz Eylul University (Izmir, Turkey) 9/2002 –
5/2007
Major – Public Finance: 1 year English training, 4 years general education
Experience Sam Houston State University Newton Gresham Library 2/2009 –
2/2011
Student Assistant
Provided asset distribution support. Conducted customer transactions and further developed customer
service skills by assisting patrons with general queries. Executed quality control assessments on library
inventory. Conducted behavioral based observations to secure library assets. Performed inventory
replenishment throughout library and managed several day-to-day operations.
Woods Family Concessions 6/2006 – 9/2006
Maintenance and Ride Operator
Performed regular and emergency maintenance on equipment. Responsible for equipment transport and
logistics. Developed customer service skills by managing the customer experience on the rides as well
as in the concession stands and entertainment booths.
Recommendation Letters Kurt Jesswein, Ph.D, Assistant Professor of Finance and Jonathan Breazeale, Ph.D, Assistant
Professor of Finance.
Achievements - Kailas and Becky Rao Scholarship in honor of Jean D. Neal, 2010
- Achievement of In-State tuition by scholarship award requirement
- Award of Recognition in the College of Business Administration Awards Ceremony, 2010
- Dean’s List, Fall 2009, Fall 2010, Spring 2010 and Spring 2011
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