Customer Service Executive Assistant

Joyce M. Deck

*********@*****.***

***** ********** ******* ***., ** 48038 586-***-****

OBJECTIVE

To obtain a part time position utilizing my interpersonal, organizational and administrative task

management skills

PROFESSIONAL EXPERIENCE

Spirit Airlines 800-***-****

Reservation Sales Consultant

Handle new reservation calls 2005 2006

1 Handle changes to reservations Clinton Township,

Michigan

2 Handle customer complaints

GENERAL MOTORS

Executive Assistant, Chevrolet Advertising 1984 1990

General Motors Corporation Warren, Michigan

3 Received dictation and managed internal/external correspondence

4 Handled phone inquiries from customers, suppliers and internal network

5 Coordinated meetings and travel itineraries

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Executive Assistant, Chevrolet Service 1990 1995

General Motors Corporation Warren, Michigan

6 Maintained phone logs for Chevrolet Customer Call Center

7 Coordinated meetings and travel itineraries

Executive Assistant, Chevrolet Communications 1995 2005

General Motors Corporation Detroit, Michigan

8 Handled Director’s calendar and appointment scheduling

9 Handled travel/hotel arrangements for Media Programs

10 Coordinated menu arrangements for Media Programs

11 Prepared briefing books for Long Lead and Short Lead Media Programs

12 Organized all magazine publications containing Chevrolet ads

13 Planned complex travel arrangements for the Communications staff

14 Handled media inquiries

Sales/Reservation Associate 2002 2002

Town Place Suites by Marriott Sterling Heights,

MI

15 Handled all telephone reservations

16 Checked guests into hotel/checked guests out

17 Assured guests needs were satisfied

PROFESSIONAL AND COMPUTER SKILLS

18 Enhanced customer service skills while working part time with Guest Services and Reservations at

Town Place Suites by Marriott (Sterling Heights, Michigan) from February thru September 2002

19 Hardworking and assertive

20 Organized and able to manage multiple tasks

21 Self directed and flexible, easily adaptable to new environments

22 Effective communication (written and verbal) and interpersonal skills

23 Word processing, spreadsheet, and presentation software experience utilizing Windows

Applications, such as Microsoft Word, Excel, PowerPoint, Outlook, and various other programs.

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