Customer Service Engineer
Resume:
Jeffrey R. Moore - Customer Service Engineer
Candidate Contact Information
Name:
Jeffrey Moore
Address:
Englewood, CO 80110
********@*****.***
Candidate Resume
Current Employment
Company: Vertis Communications, Digital Solutions Group, Boulder, CO
Job Title: Customer Service Engineer
Dates: February 25, 2008 Present
Salary: $55,900
Job Responsibilities:
Provide customers with quick and efficient solutions to technical issues
Maximize customer work-flow, productivity and overall business success
Perform first-level problem determination and troubleshooting
Prioritize issues to provide quality software support and customer satisfaction
Customer advertising design software and workstation support
Support wide range of software tools that address productivity, project and asset
management, advertising production, and work-flow automation
LAN Administration, programmer workstation and server support,
And file backup and recovery
Proficient in hardware and OS troubleshooting and support, including Mac OSX,
Windows Server 2003 and Windows XP
Working knowledge of BigIP load balancers, Apache Tomcat Web servers, UPS
management, Dell PowerEdge servers, Apple XServe, etc.
Software Experience
Vertis MRM Adobe Photoshop
Vertis AdNexus BatchPrint Pro
Vertis AdProduction Quark Xpress
Group Logic Mass Transit Adobe InDesign
Adobe Acrobat Distiller Vertis Web Content Management
Network File Monitor Pro Vertis Inserts2Online
Work History
Company: Vertis Communications, Digital Solutions Group, Denver, CO
Job Title: On-Site Customer Service Representative and System Administrator
Kroger Denver Regional Print Hub
Dates: January 6, 2004 February 22, 2008
Salary: $53,000
Job Responsibilities:
Digital Pre-Press and Graphic Design Systems Associate
Responsible for full color feature, and spot color print advertisement and signage
Involved in all steps of Print Ad Production, from concept to production page
building to print-ready file delivery
Specialized in Digital Pre-Press Quality Control and Graphic Design Systems
Management
Production scheduling, Print graphics workstation support, and workgroup
network administration
Work History, Cont.
Company: King Soopers Print Shop
Job Title: Digital Pre-Press Systems Administrator
Dates: June 4, 2001 January 5, 2004
Salary: $52,500
Job Responsibilities:
Processing, Preparation and Routing of all jobs submitted for print
Communicate with customers regarding print and design needs, quality control,
deadlines and shipping
Maintenance of Macintosh & Windows workstations, and Print Shop LAN
Company: King Soopers Advertising
Job Title: Lead Graphic Artist
Dates: January 6, 1998 June 4, 2001
Salary: $52,000
Job Responsibilities:
Full color feature, Run-On-Press, Spot Color, and black & white print
advertisement design
Signage and Point-of-Purchase promotional material development
Building and Proofing Ads
Communicating and facilitating customer needs to graphic artists on staff
Assistant advertising supervisor
College Education and Training
Numerous on-line courses for the Adobe Creative Suite on Lynda.com.
June 2009 to Present.
http://www.lynda.com/ViewCertificate/6136570F4C004741B932A7A1D0246D8F
Certificate of Completion, InDesign CS2, Level 1 and 2 at New Horizons Learning
Center, Jan. 2007.
Certificate of Web Site Development from The Art Institute of Colorado, Dec. 2002.
Associate of Applied Science Degree in Graphic Design and Illustration
from Arapahoe Community College in Littleton, Colorado, Dec. 1998
Graduated Phi Theta Kappa with a 4.0 grade point average.
Advanced Commercial Illustration courses
at The Rocky Mountain College of Art & Design
Photorealistic and Advertising Illustration.
References Available on Request
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