Customer Service High School
Resume:
Tina M. Serrano
Tampa, FL 33605 1265
Cell: 813-***-****
Home: 813-***-****
****************@*****.***
Objective
A customer service position with a company that will utilize background and skills to meet business objectives and
support commitments to customer service, employee development, and continuous improvement.
Summary
Hair stylist with four years' experience – competent styling all hair types, mixing colors, advising on styles
to suit client
Experience in customer service and support with recognized strengths in account maintenance, problem
solving attitude and multitasking
Positive and friendly attitude, excellent interpersonal skills and a team player Always professional and
motivated to sell products to clients
Strong administrative abilities in bookkeeping, scheduling, and stocktake Ability to train, motivates, and
supervises staff members Possess solid computer skills, excellent working knowledge Microsoft Excel,
WordPerfect, Microsoft Word, and PowerPoint
A team player, and self starter with a can do attitude
Employment History
6/2007 Present Self Employed
Tampa, FL
Hairstylist / Hairdresser
Determined various beauty treatments such as: provide beauty services, such as shampooing, cutting,
coloring, and styling hair, and massaging and treating scalp and applied on customer. Used all types of hair
care products
Determined various beauty treatments and applied on customer, followed customers' instructions while hair
cutting
Responsible to give information on how to care hairs and skin, used various types of dyes, solutions and
cosmetics
Responsible to give information on how to care hairs and skin and used all types of hair care products
Taking care of the day to day activities involved in running a small business
Keeping inventories of shop equipment and supplies, making customer appointments
Paying bills and ensuring smooth running of the business
3/2007 5/2007 Bank of America
Tampa, FL
Teller
Received and pays out money, and keeps records of money and negotiable instruments involved in financial
transactions
Received checks and cash for deposit, verifies amount, and examines checks for endorsements. Cashed
checks and pays out money after verification of signatures and customer balances
Recorded/ processed customers' transactions, placed holds on accounts for uncollected funds
Ordered daily supply of cash, and counts incoming cash
Explained, promoted, or sold products or services, such as travelers checks, savings bonds, money orders,
and cashier's checks
Opened new accounts, removed deposits hold, count and balance cash in, automated teller machines and
night depository
01/2004 12/2005 Total Gas Station
Tampa, FL
Shift Supervisor/Cashier
Ensured that department goals are communicated, understood, and met by hourly associates
Worked with management to ensure that hourly associates clearly understand their job roles,
responsibilities, and performance expectations
Worked with management to ensure that newly hired hourly associates receive orientation training
Listened to hourly associates’ suggestions for improving how work is done and customers are serve up, gain
management support as needed to act upon suggestions
Responsibilities included ringing up goods, collecting payment and balancing the cash drawer receipts at
the end of the work period
Education
University of Phoenix, Health Care Administration/Medical Records. Currently enrolled estimated
graduation date 2013
Northern Research and Training Institute, San Juan, PR High School Diploma 2003
John Dewey College, Rio Piedras, PR
Cosmetologist 20?
Skills
Skill Name Skill Level Last Used Experience
Customer Service Expert Currently used
Business Operation Expert Currently used
Complaint/ Dispute Resolution Expert Currently used
MS Word, Excel and PowerPoint Advance Currently used
eferences
R
Furnished upon request
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