Manager Customer Service
Resume:
Blvd. 614-***-****
Apt. G E-mail:
Redlands, CA Bgoody_09@hotmail
Beth A. Goodwin
Objective To obtain a mutually beneficial position utilizing my strong
administrative and managerial skills.
Education 9/92 - 5/94 Technology Education College Columbus, Ohio
Business Administration
Graduate 1992 Westfall High School
Williamsport, Ohio
Work experience 5/03 - Present United Pool Distribution Grove City, Ohio
Operations Coordinator
Manage day to day shipments and coordinator linehaul deliveries.
Facilitate communication between shipping departments, customer
service teams and delivery agents. Maintain strong relationships
with carriers and delivery agents by communicating daily freight
needs and service expectations. Negotiate rates and service
levels with carriers and delivery agents. Execute special freight
projects that require problem solving, freight routing and
2/01 - 5/03 FedEx Ground Grove City, Ohio
Pick up and Delivery Service Manager
Supervised 57 drivers, 3 clerical personnel and 2 dock workers.
Responsible for making daily bank deposits, conducts internal
audits, all end of day closes, customer service rides with
drivers, conduct weekly safety meeting with drivers and dock
workers, review new driver applications, interview potential
drivers, conduct background checks on drivers, maintain driver
DOT files.
1/98 - 01/01 FedEx Ground Grove City, Ohio
Secretary
Maintain employee files and confidential records, compile daily
and weekly reports for terminal manager, organize and plan
offsite and onsite events such as terminal meetings, charity
events, fund raisers, and driver outings. Operate all office
equipment; write routine business letters, orders supplies,
answer phones, greet visitors.
3/94 - 1/98 FedEx Ground Grove City, Ohio
Regional Administrative Clerk
Responsible for gathering correspondence and reports for the
regional staff of 7 from all 27 terminal managers in the region.
Managed confidential records, made travel arrangements, managed
requests of Motor Vehicle Reports and Drug Tests for region,
ordered supplies, operate all office equipment, plan and organize
meetings.
Summary of
qualifications Over 7 years experience in administrative/secretarial position, 2
years experience in managerial position for a major corporation
which involved public contact. Strong knowledge of English
grammar and composition, standard administrative procedures and
office practices. Proficient in using word processing equipment
and other office equipment. Ability to manage several complex
issues with minimal supervision. Detail orientated, dependable
and trustworthy.
References
John Haneberg
President - Distribution Solutions of Ohio
Tom Przybylski
Operations Manager - Auscor Transportation
Joe Nievez
President - Qwikway Trucking
Erick Mendoza
Terminal Manager- LVLA Express
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