Customer Service Manager

Adeel TahirAdeel Tahir Adeel Tahir

***** ******** *****, ********, ** 22026

Phone: 703-***-**** E Mail: ********@*****.***

OBJECTIVE

To achieve a full time, middle to upper level management position that will effectively utilize acquired expertise, creative

talents and commitment to excellence. Desire a position with career growth potential, while still maintaining an equalized

harmony throughout the workplace, and promoting growth through overseen employees.

EXPERIENCE

AIRPORT OPERATIONS MANAGER, AVIS BUDGET GROUP, WASHINGTON DULLES, Oct. 2005 – present

In charge of fully operating two major rental locations capable of more than 4,000 rentals per week and managing 125

employees. Acquired knowledge of car counts, slanting projections, gas logs and profits, and handling employee issues

through HR. Have been promoted twice since starting as a Shift Manager in 2003. Duties also included:

Provide statistical information to upper management relating to transaction and revenue projections, comparisons to past

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results, share of market, salary and wages, and manpower usage.

Assisting upper management in the preparation of the annual budget by recommending proper monthly allocations of

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overall proper budget amounts; monitor all expenses.

Manage and monitor productivity of all operational activities and personnel at the airport facility.

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Build and maintain business relationships to facilitate organizational profitability, including building relationships with

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union members and representatives, airport authorities, and other vendors serving the facility.

Ensure staff is properly trained, motivated, and coached relative to each product offered, sales and operation processes.

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Handle payroll, as well as profit and loss reports.

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Manage lot operations for over 2,100 vehicles and manage shuttling personnel.

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GUEST SERVICES ASSOCIATE, KORMAN COMMUNITIES, HERNDON, VA Oct. 2008 – Nov. 2010

Job included everything from checking in arriving guests, inspect all suites prior to guest arrivals, handling any guest issues,

and ensuring full guest satisfaction. Duties also included:

Acquired basic knowledge of the ‘Oscar’ software system.

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Acquired basic knowledge of proper facility maintenance.

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EDUCATION

ASHWORTH COLLEGE (PCDI) June 2007 – April 2009

A.S. studies in Business Administration, GPA 3.5

NORTHERN VIRGINIA COMMUNITY COLLEGE, WOODBRIDGE, VA August 2000 – May 2003

Undergraduate studies in Business Management. Courses included Accounting, Creative Writing, and Econ.

SKILLS / QUALIFICATIONS

Proficient in Microsoft Office (Word, Excel, Power Point)

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Possess 8 years of management (middle and upper)

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Multi lingual; Urdu, Punjabi, Hindi are flawless

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Ambitious and hard working, committed to excellence

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Adapt well to changes and pressures in the workplace; thrive in meeting deadlines

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Effective communicator and proven leader

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Have received numerous number of customer service compliments for outstanding service and problem solving;

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great with global clients

REFERENCES

Excellent references available upon request.

Contact this candidate