Customer Service Administrative Assistant
Resume:
Gantrick E. Monday
Atlanta, GA 30314
***************@*****.***
Objective To obtain a Front Office Receptionist position with your
company where I can utilize my exceptional skills and proven
background.
Skills Typing (55wmp), data entry, PC computer system, Microsoft Word,
filing, records maintenance, customer service, and clerical
skills. Experience processing various payments and financial
documents, computing numerical data into a database,
organizing files, processing interoffice mail, and
maintaining records in an office environment. Experienced in
word processing, operating office equipment including
copiers, scanners, laminating, and fax machines. Work well
with little supervision; energetic, responsible, detailed
oriented, organized, extensive customer service experience,
and work well under stress. Excellent interpersonal and
communications skills, both oral and written. Enjoy working
in a busy environment.
Experience Woodside Staffing Agency, Washington, DC
2008 - 2010
Administrative Assistant, House of Representatives Office Supply
Service
. Operated a multi-line phone system and performed
switchboard operation duties
. Processed mail and coordinated mail services with Pitney
Bowes courier
. Prepared documents and forms using Microsoft Word and
Excel
. Assisted customers with purchasing office products and
general inquiries
. Utilized office equipment including scanner, laminator,
copying, and fax machines
. Exceeded call volume requirements and customer service
expectations.
Captel Communications, Washington, DC
2007 - 2007
Fundraiser/ Outbound Call Center
. Contacted registered donors of nonprofit organizations to
support upcoming projects/campaigns
. Coordinated with supervisors to confirm all donations and
credit card information.
. Performed record management on donor files using data
entry; maintained a complex file index.
. Gathered feedback from donors and kept a daily log to
forward to management.
. Exceeded customer service expectations and daily
financial goals.
SunTrust Bank, Atlanta, GA 2005 - 2006
Bank Teller II
. Utilized a complex Teller system to process a variety of
client transactions
. Communicated clearly and effectively with clients about
bank products and services.
. Performed extensive numerical data entry using 10-key.
. Served as sole ATM custodian and was entrusted with large
amounts of currency.
. Received outstanding scores on quarterly performance
reviews.
Carman Custom, Inc., Atlanta, GA 2001 - 2004
Administrative Assistant
. Operated a multi-line phone system and message delivery
service
. Processed mail, order office supplies, created labels,
daily reports, and vendor invoices
. Composed documents, letters, and memos using Microsoft
Word
. Maintained extensive file system of personnel files,
vendor invoices, and employee I9 tax forms
. Provided excellent customer service to customers,
contractors, vendors, and potential vendors.
Education Regent University, Alexandria, VA
Attended 2006 - 2008
Studied Public Policy & Administration
References Furnished upon request
Contact this candidate