Customer Service Quality Control

Marisol Rivera

***** ****** ***

Chino Hills, Ca 91709

Phone: 909-***-****

Cell: 626-***-****

E-mail: **********@***.***

Objective

Looking for a competitive position and a growing company where I can exceed

expectations use my experience and skills to grow within the company ranks

with a determination and a positive attitude.

Education

1992-1996 William Workman High General Education

2000 - Present Mt San Antonio Community College

General/Criminal Law

2004-2005 Paralegal Institute Moreno Valley Paralegal

Certificate

Work Experience

2007 - 2008 US Bureau of Recovery Inc West Covina, CA

Executive Admin

In charge of coordinating routes and organizing mapping areas, assigned

field inspectors territories were needed and kept track of potential growth

points. Relayed all notes data of work logs and statistics to superiors. In

charge of quality control logs and also created forms and logs of how to

improve the dispatch and training forms that the company used.

Participated in meetings on how to better our service with new vendors and

new clients and set up conference rooms and meeting events for contractors,

vendors and clients. Answered high volume of phone calls and organized

files also set calendar of events and appointments for President and VP as

well as other officers.

2006 - 2007 AT&T Mobility Anaheim, CA

Customer Service/Retention Representative

Assisted customers with phone issues, also reviewed accounts and phone

plans including insurance problems and billing inquiries as well as

explained how to understand their bill. Followed up with customers in

regards to upgrades and billing issues. Helped detail explanation of

contract processing and kept best record in 3 months in retaining customers

and providing customer satisfaction, promoted to Sr. Retention Specialist

2000-2005 Immigrations Legal Options Fontana, CA

Manger

Managed an office of 5 people and trained them in all office duties.

Assisted in Data Entry and daily meetings and appointments via phone calls

with clients or in person. Followed up with clients and other Attorney's to

set up meetings and appointments for Attorney. Promoted office to

prospective customers with ads in office and locals papers also maintained

records organized. Analyzed work load and resolved customer situations in a

timely manner where allowed to relieve of some of the Attorney duties also

helped in attending court proceeding to translate for some customers as

well as translated important documents from English to Spanish or vice

versa. Kept up to date with new forms and laws as well as office technology

to keep records secure and confidential.

1999-2000 One Stop Auto Mart Commerce, CA

Accounting Clerk

Duties also included aiding the receptionist and taking high volume calls,

placed orders for updated inventory and new customers. Kept track up

shipping orders and assisted with returns and customer inquiries. Handled

cash transactions and credit processing as well as invoicing, kept general

ledger and warehouse logs for payables and receivables for past due

accounts

Languages

English / Spanish- read, write, fluent

Skills and Other

Commercial Printer

Fax Machine

Volunteer Work

Work well Under Pressure

Goal and detail oriented

Phone Skills/ Articulate

Proof Reading

Good Problem Solving

Creative Solutions

Knowledgeable of Legal Terminology

Computer Skills

Oracle, AS400, Excel, Outlook, Office 2007, Daybreak Dialer, Windows XP,

10Key

55 WMP,

References upon Request

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