Manager Customer Service

**** * **********

Avenue Apt. C

Alhambra, CA ***01

*********@*******.***

314-***-**** (cell)

Elizabeth K. Falk

WORK EXPERIENCE

State Street Pictures, Los Angeles, CA - Intern (September 2010 - May 2011)

Conduct research, furnish written script synopses and

assessments of script components (script coverage),

perform general office tasks, and answer phones.

Blockbuster Video, St. Louis, MO and Pasadena, CA - Customer Service

Representative (December 2009 - Present)

Assist customers with membership registrations, rentals, and

purchases.

Elsevier, Inc., St. Louis, MO - Multimedia Assistant (Part-time, temporary

position, January 2010 - June 2010)

Processed and filed invoices, copied DVDs, and performed

general office tasks.

Luminair Production Company, Chicago, IL - Intern (June 2009 - August 2009)

Proofread and edited production agreements, conducted internet

research, edited video with Final Cut Pro, transferred data, assisted

on video and feature film shoots, and performed general office tasks.

O'Connor Casting Company, Chicago, IL - Intern/Temporary Office Assistant

(July 2008 - October 2008)

Interacted with clients and agents, answered phone calls,

input client data and performed

miscellaneous office duties as an intern. Interviewed,

hired, and supervised interns, contacted agents

and clients, and scheduled auditions as temporary office

assistant.

The Center of Clayton, Clayton, MO - Shift Supervisor Front Desk (October

2007 - June 2008)

Registered patrons for memberships and activities and resolved patron

issues.

University City Parks Department, University City, MO (1999 - 2008)

Front Desk Associate/Fitness Attendant (March 2007 - February 2008)

Registered patrons for memberships and activities,

instructed patrons on use of exercise equipment,

answered patron questions, and resolved patron

issues.

Lifeguard and Swim Lessons Coordinator (1999 - 2006)

Monitored safety of patrons and maintained the pool facility.

Coordinated the summer swim lesson

program in 2005, which included, scheduling and supervising

approximately 10 lifeguards who taught over

100 children and adults.

University City School District, University City, MO - University City High

School Girls' Head Swim Coach (October 2007 - February 2008)

Designed training regimen for high school swimmers whose

skill levels ranged from novice to advanced.

Coordinated home swim meets, set goals and maintained

records for the swimmers, and interacted

with students, parents, and other coaches.

Elsevier, Inc., St. Louis, MO - Production Assistant (Part-time, temporary

position, October, 2006 - January, 2007)

Assisted project managers in book production with

various aspects of their work including proofreading,

typing, photocopying, and other assorted duties.

University of Redlands Athletic Department, Redlands, CA - Athletic Team

Manager and Trainer's Assistant (Fall 2002)

Maintained team records for the soccer team, worked

as official scorer at games, and

traveled with the team as team manager. Assisted the

professional trainers in their duties.

EDUCATION

College of Dupage, Glen Ellyn, IL (2009)

Additional coursework in media production (Spring -Summer 2009)

Webster University, St. Louis, MO (2006)

B.A., Media Communications {Emphasis in Scriptwriting}

SKILLS

. Major strengths include the ability to work in diverse environments

with a wide variety of people of different backgrounds and education

levels, adaptability, flexibility, and ability to learn new tasks

rapidly

. Excellent verbal and written communication skills.

. Proficient in various computer programs, including Outlook, Word,

Excel, and Final Draft (scriptwriting software). Experience with Final

Cut Pro. Efficient with Macs and Mac software.

. Some experience with DV cameras and related equipment.

INTERESTS

. Reading, film, art, music, travel, and athletics.

. Member of Webster University Varsity Swim Team (2003 - 2005).

. Varsity letters in soccer and volleyball, University City High School

(1999 - 2002).

. Member of theater production crew and Assistant Production Manager of

Spring musicals (University City High School, 2002)

REFERENCES

Available upon request.

Contact this candidate