Customer Service Human Resources

Julie Hornick

**** *** ******* ****** ? McDonough, GA 30252

770-***-**** ? ************@*****.***

Skills: Advanced MS Office, Word, Excel, Power Point, Outlook

Strong research, data collection, and analytical skills

Experience:

customer service

TSI Future Staffing 2009 - 2011

. Generate daily reports using advanced excel skills

. Audit freight bills to insure accuracy and 100% compliance with data

entry instructions

. Took necessary actions to get bills corrected

. Assisted with service failure audits

Human Resources COORDINATOR

Talbott Recovery Campus 2003-2008

. Screened, handled and/or referred calls for the Director of

Administrative Services and CEO

. Updated and verified accuracy of policies and procedures

. Interviewed applicants to identify appropriate candidates for

employment

. Performed background checks and drug screening

. Kept up to date on state, federal laws and Joint Commission

standards

. Organize and deliver new hire orientation and process all new

hire paperwork

. Scheduled and coordinated meetings and kept minutes

. Manage day-to-day changes and corrections in the Lawson system

including employee status changes (hire, rehire, termination,

w/c, leave), position changes, department changes, pay rate

changes, creating and changing positions, title changes,

transfers

. Coordinated annual safety fair

. Provided backup for front desk, answered switchboard and

assisted patients

SUBSTITUTE TEACHER

Henry County School System 2000 - 2003

ADMINISTRATIVE ASSISTANT

Kuhne & Nagel 1992 - 1998

. Prepared sales presentations, budgets and correspondence for the Regional

Manager

. Edited quarterly newsletter

. Performed payroll and human resources for South Eastern Region

. Made travel arrangements for all of management

. Maintained existing and new customer base

Education: Clayton State University - 70 credits towards Bachelors in

Information Technology

Completed SHRM's PHR courses

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