Customer Service Manager
Resume:
CHARLENE L. POOLE
********@*****.***
I. PROFESSIONAL SUMMARY
Professional with twenty years experience in administrative, customer service, and accounting.
Conscientious worker with excellent communication skills; multi-tasked oriented and excellent
with document research/review, data entry and database maintenance . A self starter that works well
as a team player or stand alone professional with minimal supervision.
II. EXPERIENCE
ConocoPhillips Land Technician 11/06 – 03/09
• Processed large volume of oil & gas leases set up new leases in TOBIN system in a
timely and accurate manner.
• Processed wire transfers – reimbursement to brokers for lease purchase
bonus payments made to lessors.
• Prepared Assignments and Releases – sent to county courthouse for recording.
• Created spreadsheets for purpose of tracking acreage and bonus payments.
• Analyzed lease documentation which resulted in resolving discrepancies.
• Communicated with brokers regarding lease documentation and bonus payments.
Devon Energy Sr. Land Technician 03/06 – 10/06
• Prepared and routed AFEs to team members for review and approval; submitted to
AFE management for processing.
• Prepared, routed and monitored proposals from outside operators of well sites.
• Processed invoices – reviewed broker invoices for accuracy and applied appropriate
coding (AFE and property number); obtained approval signature and submitted to accounting
for processing of payment. Resolved invoicing errors on broker billings.
• Researched and responded to Working Interest Owner’s (partners) inquiries related to
their interest in well (working interest ownership percentage, legal description)
Land Temp & Kelly Services 1994 – 2005
• Worked through Land Temp & Kelly Services at the following companies:
EOG Resources – Assisted Title Analysts in preparing division orders.
EXXON – Supported Brand Growth Program Coordinator in providing financial
Assistance to distributors for projects that modernized or improved Exxon’s retail brand image.
Reviewed and processed loan requests from distributors by utilizing SAP.
Calculated loan payments (based on projected sales volume and requested improvements).
Requested project pre-approval cancellations and site/distributor account number transfers.
Updated Accounts Receivable master in SAP and EXCEL spreadsheets when overpayments,
extensions, de-branding or assumptions occurred.
Resolved imbalances by analyzing total loan exposure report and general ledger report.
ChevronTexaco – Assisted Contract Administrator in administrating new service vendors
Created Purchase Orders - to facilitate payment on invoices
Coordinated with service vendors to set-up and maintain account information in SAP.
Analyzed Accounts Payable research on invoices and provided customer service to vendors
regarding status of payment.
Marathon Power Company – Provided administrative support in the Engineering Department.
Generated correspondence and reports using Microsoft Word, Excel and Power Point.
Arranged for international travel itineraries and obtained visas.
NATURAL GAS PIPELINE COMPANY OF AMERICA Sr. Technical Assistant 1991- 1993
• Responsible for processing transfer of working interest ownership (successions)
• Established procedure for processing successions to implement departmental guidelines
and promote consistency.
• Analyzed recorded assignment, volume production and average monthly cost to determine the
appropriate type of succession agreement to use.
• Researched gas purchase contracts to determine which leases had acreage dedicated to NGPL
• Maintained necessary changes in a company-wide customized computer application designed
to reflect new interest owner’s identity and percentage of ownership.
• Communicated with previous working interest owner and new owner to determine payment for
previous owner, placed new owner’s revenue in suspense and arranged for release of
payment upon completion of succession.
• Resolved discrepancies in working interest ownership.
SYSTEMS EXPERIENCE
TOBIN, SAP R/3, Microsoft Word/Excel, Business Objects, Nitroview, LSS, DSM
EDUCATION
University of Houston – Introduction to Marketing & Data Processing.
Houston Community College: Principles of Economics – Macro/Microeconomics,
Programming & Principle of Accounting.
McNeese State University – Sixty hours toward business degree.
PROFESSIONAL DEVELOPMENT
Oil & Gas 101 – Resource Legal Training – Alice Hogue
Member of NALTA – National Association of Lease and Title Analysts
Basics of the Natural Gas Industry Course.
(Presented by the Natural Gas Training & Education Association)
State of Texas Notary .
REFERENCES
1. Todd Thornburgh, Staff Landman – ConocoPhillips, 832-***-****,
****.*.**********@**************.***
2. Tom Hawkins, Land Manager, Oasis Petroleum, 713-***-****
********@*********.***
3. Randy Mills, Manager - Organizational Capability, Chevron, 832-***-****
**********@*******.***
4. Betsy Torrez, Geologist, ConocoPhillips, 832-***-****
*****.*.******@**************.***
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