Customer Service Human Resources

OBJECTIVE: To utilize my current skills and experience to bring added value

to a company that is committed to its employees, community and customers.

EXPERIENCE

Awye Services, LLC. (11/2010 to Present)

JACKSONVILLE

Office Manager

Organization: Ensure systems and processes run effectively and to ensure

daily operations and client contact is in line with the corporate vision

and mission.

Customer Service: Maintain client and vendor relationships to ensure

efficient and excellent customer service.

Human Resources: Handle employee's issues and/or concerns within the HR

Department. Utilize Quickbooks Online to process payroll within the

guidelines of Federal and State employment laws using Quickbooks Online.

Maintain and review time records using Chronotek Telephone Time Keeping

System.

Finance: Update and maintain all financial records pertaining to vendors

and customers on a weekly basis. Update and maintain accounts payable and

receivable on a weekly basis.

Property Management: Other responsibilities include property management

services for one of the principal owners of the company.

It's A Small World II, Inc. Child Care Center (03/2010 - 09/2010)

JACKSONVILLE

Office Manager

Organization: Ensure systems and processes are run effectively to maintain

safety and security of all children and staff throughout the center.

Customer Service: Maintain parent and caregiver relationships by answering

questions and/or concerns as needed.

Human Resources: Interviewing, hiring, evaluating and terminating

personnel. Ensuring all personnel meet the requirements of the Department

of Children and Families as directed by the Florida Child Care Code.

Finance: Collecting child care fees on a weekly basis, entering data into

the child care tracking system (ProCare) and posting all charges and

payments into this system. Responsible for all accounts payables and

receivables.

Compliance: Managing daily attendance reports for all classes within the

center from ages one year to school age children. Maintaining and

submitting monthly roster reports to all licensing and accrediting

agencies.

Training: Attend all trainings and meetings related to effective

management of a child care center in the State of Florida.

Independent Living Resource Center of NE Florida - Non-Profit (10/2004 to

03/2010) JACKSONVILLE

Director of Programs and Services

Organization: Support the mission of the organization; promote the Four

Core Services according to the State Plan for Independent Living; provide

services that assist individuals with disabilities in living productive and

independent lives within their community and educate the public on

disability related issues.

Management: Manage a staff of 3 Program Managers and 9 Program Coordinators

to ensure quality of service and fullfillment of individual grant

requirements.

Human Resources: Hiring, evaluation of programmatic staff and termination.

Compliance: Grant writing to meet program funding needs, program

development, implementation, and supervision to meet both community and

consumer needs.

Office Manager: October 2006 - September 2008

Accounting Assistant: October 2005 to October 2006

FTRI Program Coordinator: October 2004 to October 2005

EDUCATION

Jones College Jacksonville, Florida - 1997 - 1998

Florida Community College at Jacksonville: 1988 - 1989

Edward H. White Senior High School - Jacksonville, Florida - High School

Diploma - June 1988

References Available upon Request

Michael A Stanley

5026 Lofty Pines Circle East Jacksonville Florida 32210

904-***-**** *********@*****.***

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