Sales Customer Service

E M I LY M . C A R D W E L L

**** *** **** ** * HUGO 55038

P : 76 3 . 2 2 7. 8 6 9 4 E M A I L A D D R E S S : E M Z I E R D E N 15 @ G M A I L . C O M

OBJECTIVE

To find a position within an organization in which I can utilize my skills in account

management, sales & marketing, and business leadership through a supportive and

challenging environment.

EDUCATION

2003 2007 St. Catherine University St. Paul, MN

Bachelor of Science: Business to Business Sales

Minor: Women’s Studies & Theology

PROFESSIONAL SUMMARY

Educated in B2B sales with experience in management. Most recent experience

included managing a group of individuals while developing a BDC. Other experience

in developing forecasts, quota attainment, market analysis, developing training

programs, and presenting product lines.

WORK OF EXPERIENCE

Luther Automotive Group, Brooklyn Park, MN

March 2008 November 2009

Internet Sales Manager

Developed a process in which sales staff were better equipped to sell to online

consumers

Collaborated with management to improve productivity in service and sales

departments

Met with third party vendors and negotiated all contracts

Assessed the surrounding markets for advertising purposes

5 star coordinator

Maintained a 15% closing ratio within internet department

Facilitated store wide staff meetings

Editor of internal & external newsletters

Worked directly with GM on employee loyalty programs

Responsible for vehicle descriptions & online comments

Pitney Bowes, Eden Prairie, MN

September 2007 March 2008

Account Executive/Senior Accounts Executive

Manage existing accounts and prospect for additional accounts

Present products and services to prospective clients and upper management

Maintain product knowledge consistent with federal regulations

Monthly quota expectations

Cold calling

Demonstrations with all mailing systems & software

Mentored college students pursuing career in sales through Pitney Bowes

Sawatdee Thai Restaurant Maple Grove, MN

March 2002 November 2007

Restaurant Manager

Executed staff scheduling & policy

Documented and managed all safety & license procedures

Inventory analysis & ordering

Payroll

Menu implementation

Coordinated customer appreciation events

Collaborated with the owner on new advertising opportunities

Assisted with the local business meetings (Arbor Lakes Business Association)

Co facilitated new catering directives

Responsible for hiring

J. Jill

November 2001 December 2003

Sales Associate

Organized exclusive client events

Developed customer portfolios

Customer service & retention

Helped implement customer mailings

EXTRACURRICULAR ACTIVITIES

St. Catherine Investment Club 2005 2007

Arbor Lakes Business Association 2004 2005

Women in Business: Mentoring Program 2004

REFERENCES

Available Upon Request

Contact this candidate