Manager Customer Service

MICHELLE M. STONE

*** ***** *****

Bassett, Virginia 24055

Telephone: 276-***-****

Cell: 276-***-****

E-mail: ***********@**********.***

________________________________________________________________________

OBJECTIVE:

Human Resources professional seeking a position where my vast knowledge and

experience can add value to an organization.

EXPERIENCE:

Nov 2006- October 2009 Debbie's Staffing, Martinsville, Virginia

Branch Manager

. Supervise and manage internal and field employees

. Manage all processes involving the hiring, appraisals, disciplinary and

termination actions of both internal and field employees

. Conduct new hire orientation and/or exit interviews

. Responsible for providing training, cross training and development

support to employees

. Manage the process of weekly payroll

. Develop, coordinate and establish new company procedures

Sept 2006-Nov 2006 VF Jeanswear, Greensboro, North Carolina

Employee Relations Specialist

. Schedule interviews and conduct appropriate clerical and mechanical

testing of applicants

. Maintain HR records on background checks, requisition and applicant flow

. Coordinate temporary labor for departments and billing

. Maintain attendance records in training database and assist in

coordinating training sessions for employees

Jan 2006-Sept 2006 Virginia Glass Company, Ridgeway,Virginia

Sales/Customer Service

. Provide quotes for potential orders

. Work with customers to determine and analyze issues for resolution

. Process customer orders and determine ready date for customers

. Review daily transportation report to determine possible issues

. Provide manufacturing and packing instructions to the production area

. Work with Credit Manager to resolve customer's credit issues

July 2004-Decmeber 2005 Springs Industries, Martinsville, Virginia

Employment Specialist

. Develop and implement new employment procedures

. Maintain pool of applications and screened potential applicants

. Work with management regarding needs and activities related to recruiting

. Develop new hire orientation video

. Maintenance of absentee policy with related documentation

. Prepared class structure and taught basic computer classes

. Processed weekly payroll

August 1985-August 2002 VF Imagewear (East) Inc., Martinsville,

Virginia

(Formerly Bassett-Walker, Inc.)

1999 - 2002 Human Resource Generalist

1993 - 1997

. Maintain staffing requirements including recruitment, interviewing, and

selection of employees to fill vacant positions

. Manage the internal posting program to allow in-plant transfers and

promotions

. Plan and conduct new employee orientation programs to introduce company

policies and practices

. Conduct monthly employee opinion surveys and employee meetings

. Participate in safety programs and communication meetings with employees

. Present educational programs as needed to employee groups

. Supervise, train, and evaluate clerical human resource staff

1998 - 1998 Employee Development Administrator

. Responsibilities included all aspects of the Employee Development area

. Assisted manager with training and the development program for

supervisors

. Helped management in the recruiting program, setting up the logistics for

possible candidates to interview with the company

1992 - 1993 Human Resource Specialist

. Maintain compliance with OSHA reporting requirements

. Responsible for completion of pre-employment examinations

. Responsible for employment reports for internal and external distribution

. Assist Human Resource Manager with wage and salary policies and benefits

administration

1985 - 1992 Personnel Clerk

. Responsible for all Human Resource related clerical duties

. Responsible for OSHA record keeping

. Assists in screening applications, interviewing, and hiring

. Perform additional duties as required

1982 - 1985 Leggett Department Store, Roanoke, Virginia

Assistant Personnel Manager

. Responsible for interviewing all applicants (office positions/sales)

. Conduct training program for new employees and college recruitment

program

. Responsible for administration of benefit programs

. Assist in the development of sales quotas for sales personnel and

maintenance of payroll functions

EDUCATION:

. Certified Temporary Staffing Specialist

. Patrick Henry Community College - Honor Graduate May 2004 with an

Associate in Business Management

. Completed various management classes including SHRM

. Roanoke College - Completed 1 year of study

. Peace College - Completed 1 year of study

. Martinsville High School - Diploma

SKILLS:

. Microsoft Office - Word, Lotus Notes, Outlook, Excel, Power Point, CHRS

Mainframe Payroll System, Internet Explorer, Kronos, Captor, Staffsuite

ACTIVITIES:

Participate in various community activities to include March of

Dimes, United Way, and Trade Shows etc., Member of Blue Ridge

Personnel Association, Phi Theta Kappa Honor Society (Vice

President), Volunteer at Martinsville High School Guidance

Department, Martinsville Soccer Booster Committee

Contact this candidate