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Project Manager Customer Service

Location:
Austin, TX, 78745
Posted:
June 23, 2011

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Resume:

BEN J. CONDREY 512-***-****

*** **** ***** ****, ******, TX. 78745 abhaje@r.postjobfree.com

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Project Manager/Coordinator

Revenue-Focused Top Producer & B2B Relationship Driver

SUMMARY OF QUALIFICATIONS

* Three and one-half years sales experience. Average sales of $450,000+ for

recent firm.

* Achieved "Million Dollar Performer" Status Oct. 08

* Ten + years of supervisory and project management experience

* Seven + years of personnel management responsibilities in the

telecommunications industry

* Excellent management, customer service, training & technical support

skills

PERSONNEL MANAGEMENT EXPERIENCE

* Supervised up to 18 support staff, technicians & trainers

* Scheduled work site assignments; built proficient teams

* Evaluated employee performance; tracked staff work & leave time

* Trained associates on product specifications, features & operations

CUSTOMER RELATIONS & SUPPORT SKILLS

* Generated sales of $1.4 Million over 3.5 years (27% margin, 3/1 profit-to-

pay ratio)

* Developed and maintained a personal database of 2,300 + customer sales

accounts

* Sold and supported turn-key printing projects including problem

resolution from start to finish

* Maintained sales reports on all projects including final billing and

margin analysis

PROJECT MANAGEMENT & CONTRACT COORDINATION

* Designed a reporting system that resulted in the recovery of $15,000 of

"lost" equipment

* Planned installations of telephone systems, including, Sprint, Nortel, &

T-1/PRI circuits

* Effectively manage relationships with cross-functional partners to drive

projects toward completion and performed cost analysis of contracts to

guarantee meeting profitability goals

* EMPLOYMENT HISTORY

* Consultant/Project Manager - Tana's Terrain's, Austin October

2009-Feb. 2011

* Senior Account Manager (Sales) - PrintGlobe, Austin March 2006-

September 2009

* Consultant/Project Manager - Tana's Terrain's, Austin 2003-2006

* Customer Service Manager - Innovative Communication Systems, Austin

2001-2003

* Project Manager - Lorecom Technologies, Austin 1997-2001

Lorecom Technologies was formerly Logix Communications, & SysComm Design

* Office Manager - LRJ Staffing Services, Austin

1997

* Grade Tester - Conti Cotton, Lubbock, Texas 1986-1996

EDUCATION

* Bachelor's of Business Administration, Texas Tech University Lubbock,

Texas 1996

Specialization in ISQS/Management/Marketing- Psychology Minor

Dean's List 3.6 GPA Spring 1996, Dean's List 3.8 GPA Fall 1996



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