Customer Service Sales

Leah F rees

***** ********* **.

Moreno Valley, CA 92553

Phone # 909-***-****

E-mail: *********@*****.***

Objective

I am interested in a position that will challenge me on a daily basis as well as provide me growth opportunities. I enjoy

and look forward to obtaining a position that will assist the organization with present and future goals.

Qua l if ications

Great communication skills, verbal and written

Flexible, can adjust to changes

Team player

Self starter

Problem solver

Professional Experience

V.E.W. (12/2007 To 03/2011)

Instructor/Care Provider

Schedule appointments and answer telephones, write reports

Gather and keep record of information including physical condition, weight, treatments received and

medications given

Assist with cleaning and maintaining home upkeep and personal hygiene

Assist disabled adults in learning to deal with inconsistency in an appropriate manner

Transport and Supervision of disabled adults to and from activities

Responsible for working with disabled or mentally challenged adults

Provided help and instruction

Assist to prepare and plan meals

Washington Mutual (08/2007 To 10/2007)

Bank Teller

Help customers with their transactions: Deposits, Withdrawals, Transfers, Loan and/or Credit Card Payments

Open/Close Accounts

Balance cash drawer

Advises customers on merchandise price, features, and/or fees and services

10 key by touch

Sam’s Club (10/2003 To 08/2007)

Cashier/ Customer Service Rep.

Answer, screen and direct incoming calls on multi-line phone system

In/Out Greet guests and direct to the appropriate person(s)

MS Word and MS Excel

Data Entry/Word Processing/Filing

10 key by touch

Route unanswered calls to voice mail or take written messages when appropriate

Responsible for smooth, efficient and accurate monetary exchange between customer

Sells merchandise; advises customers on merchandise price, features, and/or fees and services

Utilize paging system to perform announcements as requested

Community Medical Group of Riverside (05/2000 To 12/2001)

Medical Records Clerk

Receives telephone calls and assists with placement of calls

Receives visitors, answers general questions and directs individual to the appropriate person

Maintaining computer based and paper files

Answers office inquiries

Performs routine tasks including receiving, sorting and delivering the mail

May maintain records on postage, registration of mail and packages

Make all necessary copies and forward as necessary

Talk with customers by phone or in person to obtain information needed to complete tasks

Reconcile patients medical charts as directed by management

Stride Rite (02/1999 To 06/1999)

Cashier/Customer Service Rep.

Operates computerized cash register to conduct sales transactions; handles cash, and makes change as required

Clean and stock shelves

Sells merchandise; advises customers on merchandise price, features, and/or fees and services

Performs general floor maintenance and housekeeping; monitors and maintains the condition and safekeeping of

merchandise

Prepares cash register reconciliation and miscellaneous routine reports

Create displays and assist in designing marketing campaigns

Moreno Valley Honda (07/1996 To 01/1998)

Receptionist/Cashier/Customer Service Rep.

Compile and condense contracts into sales orders and prepare them for data entry

Check orders for accuracy and completeness; research discrepancies

Track orders at customer’s request

Verify information on distribution order forms for accuracy

Research licenses and bills of material for discrepancies

Resolve problems concerning billing or services rendered

Greet and assist customers

Operates computerized cash register to conduct sales, transactions; handles cash, and makes change as required

Responsible for the ordering and receiving of auto parts

Other Experience

Computer Knowledge

Microsoft Office such as Word, Excel, Outlook, Power Point and Internet

Skil ls

Sell Merchandise, Cash Register, Answering Phones (MUTI.), Computer and Paper Files, Team Player, Self Starter,

Work Independently, 10 key by touch, Data Entry/Word Processing/Filing, Able to work under pressure and

independently,

References Avail able Upon Request

Contact this candidate