Customer Service Representative
Resume:
Erika Cervera
Perris Ca ***70
********@****.***
Objective
Obtain a position in customer service that will utilize my skills and
expose myself to more opportunities in different fields.
Profile
Dedicated, enthusiastic team player. Deeply committed to delivering quality
care and achieving superior customer service outcomes. Accustomed to
handling sensitive and confidential records offering nine years of customer
service experience in many different environments.
Skills Summary
Complaint Handling & Customer Service Accounting/Bookkeeping
Resolution Scheduling Front-Office Operations
General Office Skills Marketing & Sales Professional Presentations
Excel, MS word
Professional Experience
10/2007 present Customer Service Representative
o EXPLAIN LEASE TO RESIDENT.
o Audit files.
o Set intent to vacate with residents.
o Schedule appointments with exterminator for residents.
o Assist Service Manager with closing service requests, filing service
requests, and making sure service requests close in a timely manner.
Daily inspection of homes
8/2006-7/2007 Bartender/ shift SUPERVISIOR BUCK n loons, arlington tx
o LICENSED UNDER TABC LAW AND TEXAS FOOD HANDLERS. DUTIES INVOLVED
BARTENDING, SERVING TABLES, AND CASHIERING. IN ADDITION, SUPERVISED
OTHER SERVERS IN MAKING SURE THE CLOSING DUTIES WERE COMPLETED EACH
NIGHT.
07/2003-7/2006 Chiropractic Assistant/ temp certified radiologist
o MANAGED ALL ASPECTS OF DAY-TO-DAY OPERATIONS AT CHIROPRACTIC OFFICE:
o Wrote full reports of patient's medical history and personal
information.
o Scheduled patients for busy office averaging 52 appointments
weekly.
o Finances: accounts payable/receivable, invoicing, insurance
billing, budgeting.
o Provided therapy to patients through electrical muscle
stimulation along with traction machines.
o Took X-ray's with temporary certification
Education
el centro college, dallas tx
PURSUING ASSOCIATES DEGREE IN ECHO CARDIOLOGY
Acquiring Prerequisites
Vernon College, wichita falls tx
BASIC COURSES
RIDER HIGH SCHOOL, Wichita Falls, TX
Graduated 05/01
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