Manager Customer Service

Leah R. Law

** **** *****, ***.**

Scottsburg, IN 4710

765-***-**** Cell

abhaio@r.postjobfree.com

Objective

Accomplished and dedicated manager of property with over 15 years of extensive administrative, human resource, customer service, and

management skills, and experience in a wide variety of business sectors and operations seeking position to increase operational

efficiency, reduce expenses and increase return on investment.

Major Accomplishments

• Upon hire, redesigned and created forms, procedures, business plan, employee manuals and job descriptions and duties for greater

efficiency and easy end user ability.

• Boosted staff morale and improved teamwork by organizing staff, leading by example and being available after hours for problem

resolution and client contact.

• Increased reporting efficiency to by organizing and setting schedules for property managers. Created timeline and project

spreadsheets.

• Streamlined vendors from 265 to 85 by quality, cost and deliver status.

• Created Budgets and implemented. Operated within budget by setting an aggressive collections policy.

• Created and followed up on Marketing plan to increase business. We increased monthly income from $10,000 to $240,000 by

acquiring investor’s property and company owned property to portfolio within 6 months with aggressive campaign to bring in

investors properties and buying challenged properties.

• Enhanced team productivity by organizing monthly meetings where accomplishments, problems and improvements were discussed.

• Improved occupancy from 75% to 96% by setting goals and procedures to assist leasing and property managers in answering every

call immediately and replying within an hour of receiving, if they were in with a prospect at time.

Experience

Regional Property Manager

Years Employed 5/2000 – 1/2010

Hamilton Property Investments

Mariah Hamilton – Owner

abhaio@r.postjobfree.com

$55,700

Management of employees including office staff, maintenance lead, and remaining staff

Established work schedules and make ready schedules, observe or review contract work and inspect problem

Areas including building and grounds and walked units to ensure condition prior to move-in

Completed monthly operating reports month-end financial report, weekly rent roll, variance reports

Monthly work order summary sheet, payroll reporting, all other monthly report, maintain waiting list.

Manufactured Home Community of 410 sites, high-end and affordable housing apartments and single-family homes

Analyzed monthly financial performance and prepare variance reports for owner.

Developed and monitored marketing campaigns, operating and capital budgets.

Tenant screening and processing of credit and background checks

Negotiated all vendor/service contracts to control expenditures yet provide quality work.

Provided full day-to-day operations management of apartment community while emphasizing positive response to employee and

resident concerns

Provided timely collection procedures to tenant delinquencies, evictions and legal notices.

Responsible for ensuring the building systems are operational, safe and are in compliance with all code regulations.

Responded to emergency situations and made appropriate decisions for the well being and protection of the property and tenants.

Facilitated tenant improvement planning and pricing, remodeling and capital projects for the buildings.

Responsible for conducting interviews for staff and making hiring/firing decisions, and training for property staff.

Monitored adherence to company policies by property staff.

Ensured tenant work requests are satisfied in a timely and courteous manner.

Section 8 and 42 experience. Housing College Credit LIHTC Certification.

Executive Sales Assistant Hardlines/Softlines Department Manager

Years Employed: 10/1997 – 5/2000 Years Employed: 4/1992 – 7/1995

Maury Manufactured Home Sales Columbus, IN Hill’s/Ames Department Stores

Maury Thompson – Owner 812-***-**** Judy Tharp - Manager

$38,500 $20,800

Production Control Administrative Assistant MRO Purchasing Manager

Years Employed: 7/1995-10/1997 Years Employed: 5/1981-12/16/1986

Net Forge, Inc. Columbus. IN American Carco, Morristown, IN

Joel Shoaf – Prod. Control Mgr. – 812-***-**** Nell Kingsbury – Plant Superintendant

$28,000 $32,500

Education

Bachelor of Management

University of Phoenix Housing Credit College

GPA 3.92 LIHTC Certification

Graduation Date: 2010

Business Administration

Ivy Tech Community College

Columbus, IN

Dean's List

Courses Completed: Supervision, Total Quality Management, Business Law, Managerial Finance, Psychology, Economic Fundamentals,

Principles of Insurance, SPC, Quality Control Concepts I, Sales & Marketing, Data Processing, Computer I, Introduction to Business,

Human Relations, English I, Fundamentals of Speaking, Entrepreneurship, and Real Estate.

Morristown High School

Morristown, IN Seminars Attended

Major: English Fred Pryor

Minor: Math Microsoft Office & The Exceptional Assistant

Top 10 of Class - 1977

GPA 3.5

Skills

• Ability to work with minimal or no supervision

• Strong communication and organizational skills

• Ability to meet deadlines

• Computer literacy/document control

• Prioritize responsibilities

• Detail oriented

• Excellent time-management, purchasing, management and administrative skills

• Punctual, dependable

• Tactful, interpersonal skills

• Excellent customer service skills

Keywords

Regional Property Manager, Property Manager, Collections, Multi-tasking, Organized, Trainer, Multi-Sites, LIHTC, Section 42, Section

8, Budgets, Financial Goals, Property Maintenance, Property Coordinator, Leasing, Single Family, Apartments, Manufactured Home

Communities, Manufactured Home Sales, Property Management Software, Research, Word, Excel, Rent Manager, MRI, Access,

PowerPoint, HOA, Chapter 723 Compliance, Variance Reporting, Rent Roll, Capital Expenditures

Contact this candidate